Sherry Duan Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

San Jose, Ca, Us

Cloud Collaboration Technical Consulting Engineer:Technical Support Cisco Cloud Collaboration services: WebEx Meeting, WebEx Teams, Cisco Mobile Remote access, video, voice, expressway, CUCM, ADFS, SSO.

Washington, District Of Columbia, Us

Sr. Software Test and Automation Engineer currently working on Sensus water meter products, with focus on E2E test solutions. Develop automation scripts with the scope of testing application web pages, product firmware, validate meter information in the database. Used Sensus internal automation tools, SOAP UI and Server management studio to diagnose and develop and maintain solution automation scripts.

San Jose, Ca, Us

Senior Solution Engineer Hosted Collaboration Solution (HCS) Solution Engineer 2011 - Present Solution design, deployment, testing, upgrading, troubleshooting, scripting, automation and maintain Cisco Hosted Collaboration Solution as Federal government, public and private services through certified service provider partner.• Designed, built tested and maintain HCS end to end solution for Federal government production customers. • Tested following devices without known major defects: o Data Center Virtualization: Cisco UCSM, UCS B-Series chassis, Virtual Machine, MDS SAN switch, data storage, VMWare vSphere client and vSphere web client, Cisco Nexus 1000 switch, Cisco Nexus 5000 switcho IOS: Cisco Nexus 7000 router, Multitenant VRF, MPLS, PE, routing and switching, Internet accesso Unified Communication Application Servers: Cisco Unified Call Manager (CUCM), Unity Connection (CUC) , IM&P, Expressway(VCS), TelePresence, CUCDM (VOSS), Cisco Jabber, IP phones, videoo Security: firewall ASA 5585, ASA5555o Microsoft Window active directory ADFS, LDAP and DNS servers, Single Sign On (SSO),Linux active directory IDP, IDP proxy, and DNS serverso Automation Testing Tools: Camelot, tcl, Linux

San Jose, Ca, Us

Solution design, deployment, testing, troubleshooting, scripting and automation of Cisco Unified Contact Center Enterprise (UCCE). • Designed IPCC large scale of End-to-End solution deployment, built up test bed, configured and upgraded testbed, designed test cases, executed test cases, trouble shooting product defect, scripting and automation load performance testing. • Collaborated with multi BUs to test IPCC solution products.• Found major product defects avoiding company expenses. o UCCE: ICM (router, logger, PG, AW), CVP, Expert Advisor, VXML, IPIVR, UCCX (CRS),o UC: CUCM, CUP, CUBE, ASA, SIP GWs, MGCP GW, VGD GW, ECP/Cisco Quad, o Switching and Routing: Cisco Switch and Router.o Automation Testing Tools: Camelot, Call Generator, SilkTest, Cil, CAD, JMeter and ATS, Pagent.

San Jose, Ca, Us

System design, deployment, testing, troubleshooting, scripting and automation Cisco Unified Communication IP Telephony (CUCM) end-to-end solutions.• Built up end to end IPT telephony solution testbed, configured, installed and upgraded large scale of Cisco Unified Communication IPT test bed: resulting in increased bonus.• Tested IPT new features, interoperability, QoS, load traffic performance and capacity.