I bring 30 years experience in the Customer Service, Call Center Field (Medical Insurance, Pharmacy, Technical, Social Media Marketing, Non-Profit and Sales). I have earned high marks and awards for Customer Satisfaction and /or exceeding metrics, both in a company setting and remotely, I am proficient in numerous technical systems and applications. I am a leader, motivator, self starter and fast learner with high attention to detail.#CustomerService #Marketing #Medical #Insurance #SocialMediaMarketing
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Agency Marketing Pro IiiMeta Oct 2018 - Apr 2023United States• Personally Manage and Analyze 150+ Facebook Business Ad Accounts per quarter• Work Directly with Business Owners, Media Managers and/or Agencies to evaluate Paid Digital Marketing Strategies and Goals to promote on Meta Platforms• Proficient in a variety of Verticals, ie: Ecommerce, Consumer Packaged Goods, Automotive, Professional Services, Publishing, Entertainment and Media, Healthcare/Pharmaceuticals and Technology and more• Strategically Create/Implement new and/or Optimize current Ad Campaigns/Ad Sets/ Ads for Optimal Alignment of Goals to increase Results, Growth and Return through proper Funneling• Build Valuable Audiences from Data Analysis and Engagement• Evaluate Performance weekly, or as needed by client, by scheduling over the phone Appointments to Track multiple KPIs, ROAS and Results sufficiently with a full Account Overview and Ad Report -
CaregiverCaregiver Dec 2011 - Jun 2018Mesa, Arizona, United StatesProvided assistance, transportation, appointment setting, consultation, administered medication and follow-up, for my husband who needed a heart transplant.
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Small Business ConsultantGodaddy Jun 2013 - Mar 2016Gilbert, AzProvided both current and potential customers with online sales and support to ensure they had proper business tools needed to effectively manage their online presence. Including but not limited to: Email, E-Commerce, Website Design and service, Domain names and Search Engine Optimization. -
Apple Solutions ConsultantGc Services Jul 2012 - Feb 2013Mesa, AzProvide customer service and sales support for all Apple products. Effectively de-escalate problems and concerns. Place, track, cancel and override orders and payments. Provide detailed answers/information regarding products , transitions and promotions. keep a detailed log of all communications and resolutions.
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Administrative AssistantSouth Sacramento Christian Center Jun 2007 - Apr 2012Sacramento, CaProvided effective communication and customer service support to the Senior Pastors, marketing and administrative teams. Organized large meeting and events. Created Media. Compiled and Developed confidential documents and materials. Arranged Travel.
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Production ManagerTheatre3 Ptoductions Mar 2007 - Mar 2012Sacrameto, CaResponsible for writing, directing, and producing plays. Organized and facilitated large events. Created Media Advertisements. Prepared and executed rehearsals and shows. Promptly responded to general inquiries fro members, staff and clients. Built website.
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Front Office TechnicianTalesfore Employment Feb 2004 - Dec 2004Sacramento, California AreaGreeted Clients. Recommended, selected and helped locate and obtain out-of-stock product, based on the customer request. Assisted customers both in person and via phone.
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Office ManagerSouth Sacramento Christian Academy Oct 2000 - Jan 2004Sacramento, CaliforniaResponsible for overseeing the daily operation of the office. Supervising 5+ employees. Ordering supplies. Update of equipment. Communicated with vendors regarding back order availability, future inventory and special orders. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
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Senior Customer Service Rep - Pharmaceutical HelplineHealthnet / Advance Paradigm Feb 1997 - Apr 2001California, United States1 of 10 on the Elite Team. Inbound calls from Pharmacies, Policy holders & Physicians. Manual overrides, claims and reversals. Assisted with Health Insurance questions and coverage. Managed over 200 insurance companies and kept their formularies, updated. De-escalation.
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Pt Reg IiMethodist Hospital Aug 1996 - Jul 1998Sacramento, California, United States
Sherry Dunn Education Details
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Lincoln Training CenterGraduated With Honors. -
Young Community DevelopersGraduated With Honors
Frequently Asked Questions about Sherry Dunn
What is Sherry Dunn's role at the current company?
Sherry Dunn's current role is Meta Marketing Pro III.
What schools did Sherry Dunn attend?
Sherry Dunn attended Lincoln Training Center, Young Community Developers.
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