Disburse Government Grant Money to Affiliates

EXPERIENCEAugust 07- October 12 •Answer or route incoming e-mail requests to the support center from affiliates•Answer or route incoming calls to the support center from affiliates•Participated in Outbound Call Campaigns to affiliates•Utilize multiple databases•Assist affiliates with finding helpful information via My.Habitat •Utilize Bomgar (Remote access technical support software)•Utilize MS Office products to include Microsoft Word, Excel, Access and Outlook•Manage incoming reports from affiliates by uploading them to SharePoint

September 99-June 05METROPOLITAN SCHOOL DISTRICT OF WAYNE TOWNSHIP Indianapolis, INElectronic Grade Book Specialist•Implemented the school district’s electronic grade book software in 15 schools (800 teachers)•Coordinated training sessions with as little interruption as possible to the teachers’ daily schedules, the training content was limited to what the teachers had to know•Developed the reporting process within the grade book software for the elementary electronic report card which included traditional letter grades as well as proficiency ratings for standards and personalized comments•Encouraged teachers to use the electronic grade book by promoting the benefits of electronic grade books•Created and updated step-by-step handouts which assisted the teachers in the process of creating the grade books, preparing the report cards, and backing up their grade books