Formerly, I managed a multi-functional department and was in charge of forecasting, process and staff for growing sales tax group of 40+ employees with 3 direct reports. Staff responsible for:- Analyzing customer exemption certificates for 20 states/provinces, ensuring compliance with state regulations for solid documentation for audits, and providing a positive customer experience.- Auditing multiple functions and providing staff with coaching and feedback.- Performing analysis of data using SQL and Access and reporting results to management. - Training new employees and existing staff. - Interviewing, staffing and career development. - Managing staff and processes.- Performing administrative tasks. I manage with a strong emphasis on creating a team environment with high morale, encouraging staff development through coaching and feedback, and having a collaborative, efficient and productive group.