Perform complex administrative work for county officials, managers, and other staff by performing general duties such as drafting and preparing reports, memos, and correspondence, maintaining spreadsheets, faxing. Preparing personnel payroll records, requisitions, purchase orders, timesheets, daily deposit reports for auditors’ office. Utilizes Word, MS Project, Access and Excel. Assist in communication of policies and procedures regarding issues such as: FLMA, workers compensation, injury and light duty reports. Researches and analyze data for large database. Review applications for employment. Schedule meetings and training classes. Receive dispatch call from workers regarding problems and getting communication to one another in the program. Provide customer service to constituents and private entities by being primary contact that provides information by responding to inquiries, walk- in, and phone calls.

Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of departmentpolicies and procedures. Performs and conducts research and interpretation of data. Coordinates and completesdata collection, analysis, reporting, documentation or projects and other duties to ensure accurate and timelyprocessing or development of required operational needs. Researches operational databases, manuals andelectronic files to respond to customers and/or caller inquiries. Compiles information in a self-reporting relationaldatabase system and generates monthly workload and performance reports. Coordinates or performs all functions within a distinct, complex program area easily distinguishable from otheroperations or involving specialized operations that are not readily integrated into other work processes within thedepartment. Performs highly specialized duties in furtherance of department/division mission. Supervises andtrains clerical subordinates. Assists in computer training of new employees and general training of volunteers.Provides assistance to others on difficult assignments. Analyzes, resolves and documents difficult problems by using appropriate and defined methods. Authorizesexceptions to policy within defined limits and response time subject to demand for immediate service. Reports toand advises customers, representatives of other counties, law enforcement agencies and businesses. Documentsactions taken in response to all inquiries. Acts as primary customer contact for assigned function with outside organizations or other departments. Respondsto technical computer system and/or administrative questions and ensures necessary follow up. Responds torequests in person, by mail, and by telephone, based upon the application of established rules and regulations.

Verification of license