• Evaluated supplier due diligence and analyzed financial documentation, KPI’s and batch track reports to determine progress and to ensure that objectives were aligned to goals. Revised goals and plans in accordance with current economic and market conditions. • Oversee weekly account level reviews to ensure teammates and vendors were compliant and competitive with company, state and federal rules and regulations. Steadfast commitment to maintaining protection of SunTrust brand and operations excellence.• Led Agency channel to successfully exceed its Recovery Plan consistently for three years straight by over 50% while consistently reducing expenses through automation and efficiency improvements. Championed processes and kindled relationships that yield unprecedented results.• Conducted on-site assessments of collection suppliers to ensure SunTrust requirements were met and Federal and State regulations were followed. Provided written documentation outlining assessment results to include documenting contingency plans. • During my tenure at SunTrust Bank, overall collections realized an increase of 150%. Responsible for maintaining staffing levels through workforce management, process improvement, and automation implementation.• Facilitated rapid development of key company initiatives through collaborative efforts with all levels of management. • Plan, assign, and supervise daily activities including hiring, termination, performance evaluations, training and workplace problem resolution while ensuring compliancy to department/company policies, procedures and operating standards.