Sherry Hooker Email & Phone Number

London Area, United Kingdom

Scotland, United Kingdom

Account Manager with a large portfolio of Financial Services customers to manage and support, responsibilities include;- Yearly sales target driven, through customer projects and client portfolio growth - Supporting contractual renewals and bids - Supporting global relationships - Debt reduction- Audit/compliance - Salesforce management - Networking to build and drive new services and support - Creation and delivery of QBRs/ABRs/Monthly reviews- Customer… Show more Account Manager with a large portfolio of Financial Services customers to manage and support, responsibilities include;- Yearly sales target driven, through customer projects and client portfolio growth - Supporting contractual renewals and bids - Supporting global relationships - Debt reduction- Audit/compliance - Salesforce management - Networking to build and drive new services and support - Creation and delivery of QBRs/ABRs/Monthly reviews- Customer care and issue resolution - Industry knowledge and support Show less

Hoptonheath, England, United Kingdom

Responsible for ensuring internal infrastructure and applications are available for end-users and customers.Delivering technology services that give customer experience across Europe and ensuring that all aspects of technology services, adopted across the business• Led the technology team of 70 with a user base of 6500 across Europe.• Act as advisory to the business key stakeholder gathering business requirement and transition to a technology solution.• Managed technology… Show more Responsible for ensuring internal infrastructure and applications are available for end-users and customers.Delivering technology services that give customer experience across Europe and ensuring that all aspects of technology services, adopted across the business• Led the technology team of 70 with a user base of 6500 across Europe.• Act as advisory to the business key stakeholder gathering business requirement and transition to a technology solution.• Managed technology operating budget of $6M for maintaining infrastructure, data centre, and end-user computing.• Managed technology capital expenditure of $4M for new customer demands and innovation to save cost.• Responsible for managing the service desk, field engineering team, core infrastructure team and third-parties.• Led and tasked the technology team to identify technology savings, during the decommissioning exercise team managed to save $1M of operating and reduced the footprint in the data centre.• Led and managed the consolidation program and able to save $500K of file and print modernization.• Technology modernisation led to an increase in service availability from 96% to 99%.• Technology modernization to VM platform technology function contributed saving of $800K.• Led the infrastructure integration, Exchange 5.5 to Exchange 2003, SAP, Windows, and design of the Exchange estate this resulted in reducing hardware cost, operating support cost, and better user service availability. Show less

Master'S Degree, Finance, General

Bachelor'S Degree, Information Technology

Education record