Point of contact for multiple clients. Responsible for all duties related to projects, enhancements, and newly generated business to include gathering and documenting business requirements, providing cost estimates to clients, hosting regularly scheduled meetings with clients to keep everyone informed on project statuses, performing functional, system and regression testing, providing updates to upper management on project statuses, creating and maintaining documentation to include Business Requirement Documents, Project Charters, Test Plans, Code Change Move Forms, Estimates, Quote Workbooks, etc. Also responsible for validating the accuracy of code move packages and submitting for VP approval, as well as validating code moves after the code is moved into the production environment. Duties also include project management, such as managing project scope, making sure project deadlines are met, and regularly corresponding with clients.

Responsible for all computer systems used by the Human Resources department including Payroll, HR Benefits, Recruiting, Onboarding, Training and Organizational Development. Responsibilities include migrations, implementations, upgrades and maintenance. Responsible for creating and updating company intranets on a daily basis. Responsible for video production of meetings, as well as for training lessons for the franchise community. Project manager for high profile projects including the migration of the ADP Payroll system and the implementation of the new Recruiting and Staffing system. Set up and maintained the Learning Management system to house training videos, quizzes, handouts, links to internal resource sites, as well as to provide reports training history.

Assisted with large project to convert over 130 store locations from Unix operating system to a web-based software program. Served as a liaison between programmers and system users and determined system modification needs and enhancements. Also responsible for testing all application modifications and enhancements before notifying the user community of the upcoming changes. Assisted in the design and development of new web-based program developed to interact with credit reporting bureaus. Responsibilities included testing and verifying the completed product, creating and distributing detailed system documentation, and developing and distributing accurate training procedures.

Responsible for testing new products and system modifications, including enhancements of system functionality. Assisted with multiple administrative system conversions. Responsibilities included creating and executing test plans and validating results. Also responsible for identifying and developi9ng system processes and training staff on procedures. Assisted with identifying the needs of the production staff and developing requirements for new and enhanced computer systems. Responsibilities included documenting requirements of business partners and translating requests into a technical nature for application developers. Also responsible for creating detailed system documentation, developing training procedures, and training business partners in local and remote locations. Served as a liaison between programmers and system users in resolving production problems, including researching and resolving policy administrative issues as reported by production units. Served as project manager for all system enhancements and conversions relating to customer service systems. Responsibilities included coordination between team members, leading team meetings, and communication to management regarding projects.

Responsible for system balancing. Monitored the number of transactions processed on multiple administrative systems and verified all transactions fed correctly to secondary reporting systems. Responsibilities included researching and resolving issues found during monitoring process. Assisted with general ledger conversion. Responsibilities included creating and executing test plans and validating results.

Assisted with acquisitions of new policies, including verifying policy information loaded to administrative system. Responsibilities included developing training procedures, training and mentoring business partners and newly hired employees. Responsible for balancing large group billing remittances, processing premium payments and loan payments. Responded to customer inquiries both verbally and through written correspondence. Monitored and cleared items in general ledger suspense accounts.

Responsibilities included determining the insurability of applicants by evaluating applications, obtaining and analyzing property documents and pictures, and consulting with applicants and agents. Responsible for maintaining accurate, detailed records of all client information. Responsible for maintaining and distributing accurate billing information, as well as for creating and distributing accurate insurance contracts.