Sales, opening & closing activities, cash handling, shift team leader, housekeeping, key holder

Order entry, inbound calls, filing

Calculated ingredient usages to take from inventory, complicated problem solving, inventory counts

• Created a series of complicated metrics and dashboards for the finance admin department

• Greeted clients and set appointments• Organized and logged daily sales – including Payroll• Updated customer data base on a regular basis (Mail Chimp)• Sales & customer service• Light Housekeeping• Opening and closing of centre

• Responsible for meeting department goals by creating and maintaining team performance metrics • Administered creation & maintenance of new & existing customer profiles and contracts data• Downloaded reports, manipulating data into dashboards and presenting to executive management• Handled billing quality & customer service issues with top 2 customers in North America• Resolved multiple complex billing issues and was key player on Billing Quality Team• Root Cause Analysis, problem solving, escalations specialist * credits & rebills when necessary• Accountable for EDI tracking of vendor expenses and ensured timely payments• Expert on electronic website billing processes and management• Leadership - professionally managed and mentored 3 remote teams – total 20 people• Developed and implemented departmental and business improvement processes

Performance metrics, billing quality and invoicing, resolve customer service issues and escalations, complex billing problem solving, EDI, improvement processes, mentoring staff, reporting, order entry, data entry, inbound call centre, field/sales support

• Meeting & exceeding department goals by creating and maintaining team performance metrics • Escalation specialist to regional sales team• Customer service expert to specialized customers/accounts, district directors and sales reps• Order Entry through invoicing * credit & rebills as required * quality assurance• Professionally managed and mentored team of 6 people

• Scheduled deliveries and service calls (pools and hot tubs) * Managed service staff• Recruited & trained new customer service staff• Created and maintained customer data base• Organized and planned home shows and local special events

• Quote preparation for multiple print forms• Data Entry – entered orders• Filing• Telephone – sales and service

• Typesetting & paste-up• Plate to press• Organize and coordinate press runs• Quality assurance

• Prepared proposals, contracts and other supporting documentation• Made travel and meeting arrangements• Filing and other admin duties as required