 Provide customer service via emails, chats & calls Promotion and Selling of products to customers Solving customer queries on chat service Product based queries and services Track emails, calls or chat on tickets and trying to resolve the tickets within SLA Research from the provided knowledge-based article & rapidly resolve client queries  Provide accurate and appropriate information in response to customer queries  Describe products to customers accurately… Show more  Provide customer service via emails, chats & calls Promotion and Selling of products to customers Solving customer queries on chat service Product based queries and services Track emails, calls or chat on tickets and trying to resolve the tickets within SLA Research from the provided knowledge-based article & rapidly resolve client queries  Provide accurate and appropriate information in response to customer queries  Describe products to customers accurately through chat Show less

 Provide L2 based customer support (B to B) & (B to C) L2 level customer service Provide Admin access and training to new hires

 Handling orders via phone, email & checking the orders Taking the customer order through mails, calls  Solving customer queries like delays, defects or products-based queries  Managing tickets and reducing the number of tickets assigned to our queue Follow up on all the pending tickets to reduce the number Keeping customers informed of delays and delivery dates or any issues SME as customer service representative providing expert advice to unresolved tickets… Show more  Handling orders via phone, email & checking the orders Taking the customer order through mails, calls  Solving customer queries like delays, defects or products-based queries  Managing tickets and reducing the number of tickets assigned to our queue Follow up on all the pending tickets to reduce the number Keeping customers informed of delays and delivery dates or any issues SME as customer service representative providing expert advice to unresolved tickets Show less