• Responsible for quality concerns generated internal/external.• Implement necessary corrective actions to insure customer satisfaction. • Facilitating and leading problem-solving techniques and continuous improvement teams internally as well as externally for suppliers and customers.• Using the 8D process and ISO 9001:2015 standards. • Responsibilities included tracking/charting and analyzing PPM internally and externally for quality improvements.• Direct contact with customer and supplier communications either by phone or when necessary through domestic and international travel. • Supervise PPAP / Annual Layout submissions compliant with customer guidelines for external customers.• Ensure internal audits are conducted in a thorough and timely fashion in accordance with ISO 9001:2015 standards.• Generate customer Return Material Authorization (RMA's) as required and generating the appropriate credits. • Supervise, train and develop subordinates as assigned And conduct employee performance reviews as required• Oversee nonconforming material and conducting MRB’s for appropriate dispositioning of NC product.• Knowledge with powder coated paint. • Fully trained as back-up Quality Manager.

• Responsible for supervision of Quality Returns and Inspections department with a team of 20 to 30 people. • Overall responsibility for handling customer/warranty returns and maintains systemic records to drive improvement.• Responsible for ensuring quality satisfaction from our suppliers and for our customers. • Leading inspection projects necessary for customer satisfaction. • Lead several Kaizen’s for continuous improvement projects. • Implemented several tracking methods for the quality returns department to improve Customer satisfaction and ensure supplier and design commitments are met.

July 2008 – Dec. 2011 Parker Hannifin- Department Lead/Production Planner -Responsibilities included supervision of assembly work cell of 20-40 people. -Leadership Kaizen teams and cell redesigns. -Departmental Q.O.S.. -ISO a 9001 and 14000 Audits.-Kanban implementation. -Enhanced 8D. -DuPont STOP training, Hazcom. 40 hr OSHA Compliance Training. -Directly involved in scheduling of production to achieve on-time delivery.-Daily safety, quality, SW and production audits. -Experienced in inventory transactions in MSS.-Coordinator during annual inventories. -Production Planner.-Scheduling production for all shifts. Responsible for OTD performance.2002-July 2008 Parker Hannifin - Value Stream Quality EngineerResponsible for quality concerns generated internal/external.Implement necessary corrective actions to insure customer satisfaction. Facilitating/leading problem solving techniques and continuous improvement teams internally as well as externally for suppliers and customers.Using the 8D process, Q.S.I. software and ISO 9000 standards. Responsibilities included tracking/charting and analyzing DPPM internally and externally for quality improvements.Direct contact with customer and supplier communications either by phone or when necessary through domestic/international travel. 1992-2002 Parker Hannifin- Furnace Operator/Shipping Clerk/Group LeaderResponsible for loading/unloading/operating Hayes/Alhern-Martin furnaces.Responsible for shipping duties that included pulling orders for manufacturing, preparing shipments etc. Responsibilities included supervision of assembly work cell of 20-30 people.Leadership of many Kaizen teams and cell redesigns.Q.O.S., Kanban implementation.Enhanced 8D training.DuPont STOP training, Hazcom and 40 hr OSHA Compliance Training. Directly involved with scheduling of production to achieve OTD.Daily safety, quality, standard work and production audits. Scheduling production for all shifts. OTD performance

• Responsibilities included supervision and training of 20+ team members. • Responsible for ensuring on time delivery for all outbound freight. • When Burlington relocated to Toledo, Ohio I assisted in the training of the new employees in Toledo. I was asked to relocate with the company, but was unable to do so for personal reasons.