Sherry L. Samples, Phd Email & Phone Number

• Oversee the ERP custom software development, customer education and analytics teams based in the US and abroad serving more than 1000 clients• Oversee the successful completion of multiple complex projects simultaneously• Work in a matrixed environment for oversight and development of customer education programs• Create and put in place standards and expectations for a high functioning international teams that consistently year-over-year exceed metrics • Educate, mentor and empower direct reports to move into higher positions• Lead the creation of and ongoing monitoring of customer education to meet changing client needs• Identified training needs for over 600 clients and put in place multiple routes of training to meet year-round needs• Monitor all activities in other systems including but not limited to Salesforce, Confluence, Jira, Smartsheet, NetSuite, Coupa, learning management system, and Microsoft product applications• Lead sprint planning, backlog maintenance and support desk tickets resolution and responses• Oversee the development work (original, retrofits and dbs) for over 600 clients• Make recommendations for and take the lead on base-line product enhancements• Collaborate on a daily basis with clients, sales, compliance, product, support, engineering, cloud operations, project management and services in the US and abroad• Monitor and report out on revenue including forecasting versus actuals for ARR and NRR• Handle and resolve customer escalations• Ensure client data security for departments supervised• Monitor and maintain low customer support backlog• Create and put in place standard operating procedures to ensure high efficiency and effectiveness

California, United States

• Oversee a US and India based team of custom developers for eFinancePlus and BusinessPlus• Oversee the development work (retrofits and dbs) of all upgrades for 600+ clients• Meet with clients to identify ways to better meet their needs and address concerns• Work collaboratively with sales, compliance, product, support, project management and services• Identify and put in place solutions to address process issues• Handle and resolve customer escalations• Make recommendations for and take the lead on base-line product enhancements• Oversee the year-end development of forms for BusinessPlus• Reduce the support backlog by greater than 90% and increase overall productive utilization

Folsom, California, United States

Folsom, Ca

Folsom, Ca

Parkville, Missouri

Perform below duties for the main campus and 40 additional campus centers nationwide.• Oversight of enrollment reporting through National Student Clearinghouse pursuant to federal regulations• Coordinate collection and maintenance of statistical data for planning and reporting• Maintain accuracy of course database system to ensure data integrity• Manage institutional compliance project initiatives• Coordinate and provide technical review of data and reports associated with federal and state approvals• Interpret regulations, rules and policies to ensure the University is in compliance with federal and state approving agencies • Identify potential areas of vulnerability and risk; develop/implement corrective action plans, and provide guidance on how to avoid or deal with similar situations in the future• Conduct proactive research of laws and regulations

Kansas City, Kansas

• All reporting, tracking and related internal training for: EEO, ADAAA, DOL, FMLA, Title IX, USCIS, KSDE reporting, employee licensure, and employee evaluations• Employee investigations to include Title IX and Title VII• Unemployment tracking, reporting, and appeals• Audit and maintain accurate, up-to-date job descriptions• Oversee and administer all employee evaluations per policy and serve as system administrator for the electronic platform• Employee relations for grievances and complaints• Implementation of policies, procedures and negotiated agreements to ensure integrity• Gather and analyze data for specific audits as requested• Manage document retention for all areas of compliance• Technology system administration for all areas above

• Recruitment, staffing and retention for an organization employing nearly 4700 people• Implementation lead for the new HR and payroll system• Direct supervision for 326 employees• Envisioned and developed the new administrators training program for Human Resources• Co-evaluate with principals those teachers on Warning Status• Training and system administrator for the Talent Ed (People Admin) on-line evaluation system• Lead developer and instructor for the Aspiring Leaders Academy• Developed procedures and forms to facilitate the smooth operation of the Human Resources Department• Supervised a district-university partnership for Donnelly College Urban Teacher preparation program• Negotiation teams• Notified all certified personnel as to status of certification to ensure compliance with State Department data reporting requirements• Unemployment appeals• Family and Medical Leave Act administration• Employee investigations• ADA accommodations

As the Advanced Educational Programs Coordinator I led efforts to engage students in educational programs such as gifted offerings, challenge coursework, Advanced Placement, International Baccalaureate, dual credit courses and distinguished achievement diplomas. I was responsible for developing, implementing and supporting the program objectives; providing leadership for the elementary, middle and high school gifted programs; and working in a supportive, collaborative role with the coordinators/principals of the schools. Additional duties were:• Oversee all aspects of the district’s K-12 gifted program for approximately 1350 students• Increased the number of minority, second language and low SES students identified as gifted from 3% to 15% without lowering the admission standard• Oversee district’s honors diploma program,• Coordinate the Advanced Placement and Challenge programs• Coordinate the Distinguished Achievement Program• Create and maintain all websites and materials for the above programs

• Plan and oversee the middle level program for five schools at the combined site,• Pilot several new programs including those for ELL, core enrichment and food service,• Created a comprehensive handbook,• Supervised a staff of over 50 employees and 400 students,• Collaborated with assistant principal to secure donations of goods from local businesses for an incentive program• Maintained a budget creatively to insure all needs were met• Developed the master schedule which operated three distinct schedules simultaneously

Doctor Of Philosophy (Ph.D.), Educational Leadership And Business Administration (Hr Emphasis)

Educational Specialist, Secondary School Leadership

Master Of Arts (M.A.), Curriculum And Instruction / Science

Bachelor Of Arts (B.A.), Education / Science

Educational Specialist, Leadership