An Account Manager is the business representative with whom the customer has the most one-on-one interaction. They are also responsible for ensuring that customer needs are properly met and understood by all internal departments that may handle any issues pertaining to the customer's work. They also assist with data processing, handle complaints/RMA's and ensure that customers get the best possible experience.

A purchasing assistant provides technical and administrative assistance to a purchasing department by assisting with purchasing documentation, spreadsheets and customer service, Other functions include expediting, sourcing, and vendor relations. A production controller coordinates work between departments in an efficient and effective manner and according to schedule. Their duties are as follows: ~Work with Managers to plan and manage production tasks to improve runtime. ~Review production plans to identify and report potential risks to Manager. ~Assist in processing customer orders and shipments according to the established schedule.~Assist Managers in controlling production costs while maintaining the quality standards. ~Review job orders and accordingly establish priorities and schedules. ~Monitor execution of job orders and adjust schedules for timely delivery. ~Maintain up-to-date knowledge on company objectives, production strategies and support activities. ~Plan and monitor material movement in production cycles to ensure continuous operations. ~Plan equipment, material and manpower needs for job order. ~Coordinate with Manager in resolving production planning and control issues. ~Work with Manager to prepare job order documents and give timely approvals. ~Work with cross-functional teams to complete job orders on-time and within customer specifications. ~Communicate production updates to Managers in all dept. on regular basis. ~Also assisting the Flow down of the PO’s to make sure that they have been confirmed and arrive in a timely manner for the product to go to the kits for the production floor.

As a production line worker ( mechanic) I interpreted schematics, drawings, blueprints and written instructions. I then used that information to properly assemble a range of products and build the first articles to be passed on to the next stage of production.