• Act as a Tier 3 Systems Engineer for AWS Workspace, Azure Virtual Desktop, Citrix Virtual machines, and Windows 365 Virtual machines• Utilize AWS Cloud Console to create, manage, and deploy all Workspace Images• Utilize Citrix Cloud Console to create, manage, and maintain all Citrix Virtual machines• Configure, update, and manage all Citrix Netscalers• Utilize Azure Cloud Portal to configure, manage, and maintain all Desktop Pools as well as Azure Virtual machines• Migrate users away from the Citrix environment to AWS Workspace and W365• Utilize Intune for all newly licensed W365 Virtual machines• Utilize Active Directory for account access and group delegation• Manage Group policies for Active Directory and all servers• Utilize ServiceNOW for ticketing system• Resolve issues with profiles and all Virtual machines for AWS Workspace, Azure Virtual Desktop, Citrix Virtual machines, and Windows 365 Virtual machines• Designs, implements, and supports VDI architecture and services for Citrix, NetScaler/ADC, AWS Workspaces, Amazon AppStreaming, W365• Provides maintenance and project related support for a global VDI infrastructure

• Utilize Azure Cloud Portal to configure, manage, and maintain all Desktop Pools as well as Azure Virtual machines • Utilize MSI AppAttach to package, deploy, and update applications for Virtual Machines • Manage Azure Active Directory for Azure Virtual Desktop related systems • Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions • Automates workflows, processes, and reporting using advanced scripting through PowerShell • Utilize ServiceNOW to manage, tickets, service request, and software requests • Analyze system performance indicators and recommend improvement actions for AVD based production configuration • Experience with Azure and Microsoft 365 administration • Worked with Citrix Cloud infrastructure, XenApp, XenDesktop, Citrix Provisioning, Citrix XenServer, NetScaler products, Azure, GCP cloud environments, ADC, and global, server load balancing

• Utilized Citrix Cloud Management console to manage all Citrix Virtual machines; utilized iGel Universal Management System and Hyper-V to manage thin clients and virtual machines • Utilized Microsoft Intune to manage, update, and publish applications • Utilize Azure Virtual Desktop Services to mange virtual environment • Utilize MSIX app packaging tool to update and deploy applications to Azure virtual environment • Operated and maintained VMware software on virtual servers and hosts • Managed Active Directory to verify and delegate appropriate account access • Developed integration plans for new systems and software; designed workflow and coordinated system deployments and migrations • Worked with Citrix Cloud infrastructure, XenApp, XenDesktop, Citrix Provisioning, Citrix

• Migrated users to Citrix cloud environment; Utilized Citrix XenApp and StoreFront to manage desktops and applications; created intuitive user experiences using a modern JavaScript framework (React, Vue, Angular) • Implemented DoD security processes and STIG implementation • Performed NetScaler app configuration and management, PowerShell scripting, and configuration and management of SAP applications: SAP GUI, MII and CAMs • Worked with Citrix Cloud infrastructure, XenApp, XenDesktop, Citrix Provisioning, Citrix XenServer, NetScaler products, Azure, GCP cloud environments, ADC, and global, server load balancing • Managed Active Directory to verify and delegate appropriate account access

• Managed and monitored DoD Windows 10 servers for NIPR and SIPR • Performed STIG assessments to implement security standards • Supported brokers in load balanced environment, diagnosed protocol errors, configured and supported Profile Unity, provided user storage, diagnosed Operating System and application errors, configured and supported the hypervisor, etc. • Managed Active Directory to verify and delegate appropriate account access • Worked with Citrix Cloud infrastructure, XenApp, XenDesktop, Citrix Provisioning, Citrix XenServer, NetScaler products, Azure environments, ADC, and global, server load balancing

• Operated and maintained VDI within enterprise environment • Performed root cause analysis of service problems and developed solutions • Managed Active Directory to verify and delegate appropriate account access • Worked with Citrix Cloud infrastructure, XenApp, XenDesktop, Citrix Provisioning, Citrix XenServer, NetScaler products, Azure, GCP cloud environments, ADC, and global, server load balancing