I work at the fastest growing pest control company in Sarasota, Florida. Which means I collaborate with the Service Route manager in his position to create balanced and efficient routes for our 12 technicians. I am the office manager and Human Resource Manager. I handle customer concerns regarding their service outcome and expectations, and customer retention. My human resource duties include payroll, PTO management, insurance benefit enrollment, on-boarding new hires, screening new employee candidates; and training and mentoring office staff. And managing their hours. I am responsible for ensuring daily tasks are completed by each employee. From emails, phones messages, accounts receivables and changes in the technicians daily route we want to end each day with every one of our customers feeling like they had the best customer service experience ever with a pest control company.
Listed skills include Credit, Team Building, Customer Service, Microsoft Office, and 7 others.