Sherry Martinez Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, Us

San Antonio, Tx, Us

Falls Church, Virginia, Us

Ensured that the assigned teams are utilizing the appropriate resources and are helping to keep the project on the path to success. Daily interactions with subject matter experts, customers, and other program analysts using tools like Microsoft Office, Slack and Microsoft Teams. Exceptional communication skills (both internally and externally) to help drive successful deliverables. • Manage installation, integration development, networking, and configuration groups to implement projects on-time and on budget• Conduct kick-off meetings with customers and present GTL products and solutions• Perform gap analysis on product expectations with customer and internal teams and create Change Orders• Build meaningful relationships with customers and project team by providing solutions daily• Manage customers and product launches by completing project go-lives, performing site surveys, and tracking company allocated assets• Steer projects to meet budgets for internal tracking and financial goals• Accomplish business goals by providing solution-based designs to customers and internal teams using GTL platforms and products• Travel to multiple states for conducting product launches, go-lives, training, and troubleshooting

San Antonio, Tx, Us

• Served as a key liaison between the company and key clients, researching and educating on each client’s business model.• Oversaw the implementation process of the services needed for the client according to the established timeline. • Worked to ensure that the client would go live and start generating revenue for the company worked. • Up-sold services when appropriate to enhance the performance of the client’s business model while generating additional revenue for the company. • Held a key role as the Executive Administrative Assistant to the President, supporting the acquisition process, coordinating schedules, meetings and conference calls in addition to the distribution of confidential materials. • Coordinated the scheduling and ticket distribution of the corporate’s luxury suite.• Supported the Sales & Marketing department as well as the Client Relations department, maintaining reports and assisting in the set-up of customer training courses. • Took on and successfully completed a number of last-minute projects and ordered office supplies for employees. Notable achievements while in the position included:- Developed and maintained strong, longer-term relationships with clients, resulting in service contract renewals before their initial signing of the terms.- Successfully managed 50+ accounts including a number of Fortune 500 companies within a variety of industries including Humana in the Healthcare sector and Constellation Exelon in the Energy sector. - Completed cost of goods sold (COGs) analysis on the Top 25 clients to determine a revenue leak within the division, which resulted in recovering $500,000 in lost revenue.