Responsible for hiring Canada wide as well as aiding in the rollout of Ceridian Dayforce.  Doubled the workforce in 12 months Hiring of all employees from Director status to General Labourers both salaried and hourly  Member of the Joint Health and Safety Committee  Program management and delivery of all Job Fairs Responsible for Corporate Apparel orders and inventory Creation of all file templates for National offer letters, as well as job… Show more Responsible for hiring Canada wide as well as aiding in the rollout of Ceridian Dayforce.  Doubled the workforce in 12 months Hiring of all employees from Director status to General Labourers both salaried and hourly  Member of the Joint Health and Safety Committee  Program management and delivery of all Job Fairs Responsible for Corporate Apparel orders and inventory Creation of all file templates for National offer letters, as well as job descriptions General onboarding of all new staff at the Corporate Head Office Training of additional recruitment staff Raised Indeed score from 2.8 to 3.4 as well as ensuring no job ad was live for more than 14 days National average from post to hire is 60 days – I ensured no job ad was live for more than 14 days Implemented a company wide shared filing system Traveled to different sites for regular site visits Daily interactions with senior management Show less

Responsible for the management of 3 team members consisting of the following: Lead team on the floor by example - demonstrate best practices, help employees on the floor with their questions, identify areas of potential improvement, and work for continuous improvement  Working alongside the management team to make ongoing workflow adjustments, based on key performance indicators, to ensure all daily goals are met Train, coach and mentor warehouse staff on day-to-day… Show more Responsible for the management of 3 team members consisting of the following: Lead team on the floor by example - demonstrate best practices, help employees on the floor with their questions, identify areas of potential improvement, and work for continuous improvement  Working alongside the management team to make ongoing workflow adjustments, based on key performance indicators, to ensure all daily goals are met Train, coach and mentor warehouse staff on day-to-day tasks Weekly/Monthly/Bi-Monthly reporting of SLA and sales reports for the B2B of Rexall Manage the ‘Sample’ program including product ordering/receiving and inventory control Assisted in leading weekly (daily) meetings with all warehouse departments to ensure quality control/workload equity As Team Lead, provide consistent knowledgeable support to all warehouse staff with an open-door policy Show less

Responsible for recruitment and on-going maintenance of regional contractor team including the following: Sourcing and hiring of new contractors with varying array of skill sets Working with new/current contractors regarding compliance Liaising with contractors with regards to pricing Daily dispatching of work orders to appropriate contractor Daily monitoring of current work orders to ensure completion, following up with customers/contractors/KAM’s  First point of… Show more Responsible for recruitment and on-going maintenance of regional contractor team including the following: Sourcing and hiring of new contractors with varying array of skill sets Working with new/current contractors regarding compliance Liaising with contractors with regards to pricing Daily dispatching of work orders to appropriate contractor Daily monitoring of current work orders to ensure completion, following up with customers/contractors/KAM’s  First point of contact for front line staff and Key Account Managers regarding any contractor issue  Ensuring contractors meet or exceed SLA’s and escalations if necessary Full responsibility of all contractors within the Region Responsibility of weekly regional margins, KPI’s and bi-weekly meetings to discuss best practices and ongoing improvements Daily margin monitoring and improvements Assisting front line staff when necessary to ensure call times stay within an acceptable timeframe Show less

Responsible for the management of Purolator fleet consisting of: Monthly Reporting Files/Monthly Operations of Fleet - Created monthly and submitted to the customer, followed by a presentation to executives and core team  Weekly review of all network connected devices to ensure they are seen by all required systems based over 3 companies, engaging customer/vendors/end users to resolve issues Ensuring devices are fully operational including any and all consumables, downtime due to… Show more Responsible for the management of Purolator fleet consisting of: Monthly Reporting Files/Monthly Operations of Fleet - Created monthly and submitted to the customer, followed by a presentation to executives and core team  Weekly review of all network connected devices to ensure they are seen by all required systems based over 3 companies, engaging customer/vendors/end users to resolve issues Ensuring devices are fully operational including any and all consumables, downtime due to service outage, replacement processing, troubleshooting of network or file issues MADC: MOVE, coordinate all moves for customer using customer in-house software, make any necessary system chances within Lexmark systems. ADD, ordering of all net new adds, tracking delivery and completion of the install and testing. Coordination with customer to complete updates on their side. Completion of billing files and acceptance documents. DELETE: RMA creation and removal coordination. CHANGE: making any necessary changes in our systems  2nd level technical support for helpdesk (guidance and redirection to 3rd party vendor if necessary), approval of any billable service calls. Coordination and communication with 3rd party vendor Data analysis of fleet and output by function. Month over month and year over year. Provide customer with cost saving alternative and fleet optimization recommendations Creation and presentation of Quarterly Business Review including continuous improvements/cost saving data analysis Manage and execution of any projects that are presented (e.g. Software or Hardware deployment, solutions deployment) Coordinated effort to complete daily/weekly/monthly tasks for customer(s). Assistance with daily overflow, vacation coverage, project coordination, etc. Customer education -- making customer aware of device capabilities and Lexmark offerings and solutions Managing all suppliers and partners in delivery of service to the Region Show less

Responsible for the management of TD Bank fleet consisting of: Maintain and foster positive customer relationship Manage relationship between Ricoh personnel and the client Manage relationship with client’s 3rd party venders Manage print/output services provided by Ricoh to its clients Responsible for Service Level Agreements deliverables and commitments Device/asset reporting and service support escalations Responsible for rightsizing and optimizing… Show more Responsible for the management of TD Bank fleet consisting of: Maintain and foster positive customer relationship Manage relationship between Ricoh personnel and the client Manage relationship with client’s 3rd party venders Manage print/output services provided by Ricoh to its clients Responsible for Service Level Agreements deliverables and commitments Device/asset reporting and service support escalations Responsible for rightsizing and optimizing opportunities and the execution of these services Support Document Needs Analysis studies within accounts Ensure all incoming orders fulfilled, installed and completed Engage Ricoh resources and personnel as required to achieve project initiatives Show less

End user support (900 users, 3 locations) for hardware and software issues consisting of the following: Support of MS Office family of products including front-line support for all Senior Executives  After-hours/on call and weekend support Front-line support for all CTRC hearings Rollout of new hardware/software for end users Setup and maintenance of all printers Coordination of services/supplies for all printer/fax/photocopiers Team Lead in the technical… Show more End user support (900 users, 3 locations) for hardware and software issues consisting of the following: Support of MS Office family of products including front-line support for all Senior Executives  After-hours/on call and weekend support Front-line support for all CTRC hearings Rollout of new hardware/software for end users Setup and maintenance of all printers Coordination of services/supplies for all printer/fax/photocopiers Team Lead in the technical setup of the “Mike Bullard Show” Assisted in the preparation of the annual capital/operating budget Documentation of all support calls using CA Unicentre tracking system Show less