• Conduct daily application monitoring, coordinate troubleshooting, and verify resolutions• Draft status reports to document incidents, resolutions, and root causes• Document software acceptance criteria• Support testing of application and environmental upgrades as well as resolution of production issues as needed• Draft and execute test scripts for requirement validation, integration, regression, performance and usability testing• Demonstrated strong analytical, organizational, and problem-solving skills and the ability to manage numerous projects and work processes• Learn and apply project business requirements• Participate in Lessons Learned or Project Review sessions, and identify potential work process improvements• Assist with contingency planning and business continuity processes.• Communicate effectively with constituents at all levels within the Federal Reserve System, the Department of the Treasury, and Federal Program Agencies• Provide customer support via phone, e-mail, and occasionally in person• Support knowledge sharing and training efforts related to Federal Program Agency accounting practices• Responsible for on-call rotation approximately every 6 weeks.

Assistant to Executive Vice President and two Vice Presidents, Retail Administration. Spearheaded the conversion of all Quattro Pro programs to Excel. Prepare monthly sales reports via Excel. Prepare PowerPoint presentations for Executive Management meetings and annual sales meetings. Coordinate conferences, meetings, and luncheons. Plan logistics of quarterly and annual sales meetings. Coordinate domestic business travel.

Reviewed resumes and pre-screened candidates to match appropriate openings, scheduled and administered web/paper based assessments. Scheduled interviews with hiring managers, created and updated Employ Database with applicant information, created and posted new job requisitions on Employ Database. Generated reports from the Employ Database, processed applicant and new associate paperwork, assisted applicants and internal associates in applying for positions within Bank of America. Active participant in recruiting activities (Career Fairs, Internet Searches, Community Outreach organizations, etc.). handled background checks and communicate results to recruiter, assemble new hire packets, answered multi-line phone system and direct calls, processed and sorted resumes to be sent to Scanning Operations. Served as Site Coordinator/Facilitator for New Hire Orientation (6-7 hour program). Generated weekly staffing reports. Maintained detailed filing system. Generated confirmation letters and decline notices. Coordinated candidate travel arrangements, and maintained recruiter calendars.

Administrative Assistant to two Tax Senior Managers, two Tax Managers and eight Tax Staff. Composed correspondence from oral and written instruction. Prepared PowerPoint presentations. Arranged business travel. Maintained personal and business calendars for managers. Event Planning: worked with the Marketing Department proofing invitations, confirmed guest list and mailed out invitations, tracked attendees, coordinated with meeting facility to ensure room was properly arranged and appropriate equipment in place. Researched via the Internet.

Secretary to the Vice President of Corporate Facilities, and the Vice President of Corporate Real Estate. Office Manager for the Property Services Department. Coordinated company-wide office moves which included working with moving companies to schedule on-site consultations, delivery of packing supplies and ensuring that department’s were ready to move on date scheduled and that everything was labeled correctly. Present at all move to make sure furniture layout and set was done correctly. Accompanied final inspections of moves, and remodels to include going through punch-list items with interiors/moving contacts. Accompanied facilities manager to all construction and interior design meetings recording all changes (deadline updates, material changes, etc.). Maintained parking system database. Handled building inquires in reference to available building space for potential customer leasing. Met with outside vendors and received contract bids for the bank. Received and dispatched facilities service calls. Coded invoices and processed tenant statements. Prepared monthly budget reports to ensure budgetary guidelines were being maintained. Maintained personal and business calendars for both managers. Delegated work to Jr. Secretary. Composed correspondence from oral and written instruction. Prepared PowerPoint presentations. Arranged business travel. Conducted mass mailings.