Sherry Norton Email & Phone Number

Gainesville, Va

Working in a retail setting, cashiering, customer service desk, head of markdowns, process incoming freight, store recovery, customer service oriented in every aspect. Cash office experience including safe audits, register balancing, preparing daily bank deposit and assessing change order requirements. Promoted to front-end coordinator as of June 2010.

Started in Las Vegas and transferred to Virginia in October, 2009Working in a retail setting, cashiering, customer service desk, head of markdowns, process incoming freight, store recovery, customer service oriented in every aspect. Cash office experience including safe audits, register balancing, preparing daily bank deposit and assessing change order requirements. Promoted to front-end coordinator as of June 2010.

Answer incoming calls and dispatch pickups and deliveries to drivers in Spokane, Tri-Cities, Yakima, Wenatchee, Moses Lake, and Seattle areas. Provide customer service assistance while tracking deliveries and locating their shipments. Multi-line phone experience. Filing of daily route sheets, complete daily logs, provide freight quotes on request, assist in the day to day operation of a freight company in many capacities as required. Operates fax machine daily for reports. In charge of 6 daily logs and reports on those logs. Transmits reports and pickup logs via email and fax. Use of Microsoft Excel, Word and Outlook daily. Customer service the focus of all tasks.

Answer incoming calls related to customer's cell phone accounts. Includes troubleshooting cell phone problems, accepting payment by phone for accounts, new phone activation's, answer customer's questions about products and services.

Work an eight-line phone system. Assess call information and either assist callers myself or direct to the proper departments. Schedule drivers to make pickups & deliveries in Spokane and surrounding area. Follow through with customer calls on delayed or missing deliveries. File driver paperwork daily, email all departments with the daily overview of each day. Work daily with fax/copy machine, computers, phones. Help out other departments with billing issues, filing, etc. Customer service is main focus.

Operate a multi-line phone system; assist phone- in customers with pick up and delivery requests, instruct drivers to perform deliveries and pick ups in the Spokane, Yakima, Moses Lake, Wenatchee, Tri-Cities, and Post Falls/Coeur d'Alene areas, track down missing or delayed shipments for customers, fax and email daily flight alerts and freight info to relevant parties, sort driver's daily paperwork, file manifests and airbills, contact appropriate person or persons in any given situation that may arise out of the ordinary.

Perform various duties related to food service including Garden Cafe's cashier, cook's assistant, catering, also food server. Made myself available to learn as much as I could about many different jobs in this department so I could help out in almost any situation, making customer service an important aspect of each task.Interact with the public in a positive manner so as to make individuals feel welcome to our organization.

Responsible for delivering floral arrangements throughout the Tri-Cities area ina timely and organized manner, take phone-in and walk-in customer orders.Assist floral designer's with their projects as needed. Run cash register and creditcard machine for customer's purchases.

Maintained accounts receivable at first, than gradually took control of accountspayable department also when co-worker took retirement. Answered and directedcalls on multi-line system.Was in charge of scheduling appointments for service technicians, assisted in updating office procedures from hand written invoices to computer invoice system using CDA software. Prepared all quarterly reports, balanced daily sales and made the daily deposits. Greeted and assisted all walk-in clientele. Billed out all warranty work and received payments in.