Sherry Patrick Email & Phone Number

Managed and coordinated a team of 12 technicians to provided level I, II, and III system and on-call support for 200+ desktops, Laptops, and 20 Blackberry clients using several Windows OS supporting MS Exchange and BlackBerry Enterprise Server (BES). Perform daily network operations to include network management, control, security, and administration within the work center; installs, implements, configures, and maintains functional system components. Administer and maintain databases along with other specialized systems and networks; provide information systems life-cycle management.Possess skill in research and fact finding to investigate, evaluate and analyze documentation to provide quality service and sound solutions to urgent complex budgetary issues.Analyzes acquisition issues and develops risk reduction and mitigation approaches. Assists in execution/management of IT requirements, to include: contract actions, acquisition planning, coordination of agendas, action item documentation/resolution, implementation, and execution of requirements and plans.Provide customer assistance and informal training for assigned systems.

Independently and as a team planned and scheduled major projects such as computer system installations, conversions, moves, and upgrades. Performed administration, hardware/software changes, setup of databases, and escalation of support for network users. Managed nightly, quarterly, and yearly backups of all data stored on file and application servers.Installed, implemented, configured, and maintained functional system components. Administered access database operations, implemented conversions, and investigated problems in database.Purchased computer components, software; maintained and controlled inventory levels, and implemented cost controls to ensure profitability and growth. Performed maintenance, data archiving, patches, disaster recovery monitoring, upgrades and troubleshooting procedures on Windows Servers to include, file, print and application servers.

Operated Service Desk ticketing system to log, track, and resolve network problems. Effectively analyzed problems by monitoring the network ensuring its availability to the users.Conducted network trend analysis, audit reviews, identified and characterizes incidents, generate incidents reports, and investigates suspicious network activity. Apply computer security requirements to safeguard systems and information. Categorizes, isolates, and resolves network problems.Performed strategic and budget planning for networks and associated hardware and software; responsible for the inventory of all hardware and software equipment including the expense of all new purchases.Managed base equipment accounts; verified receipt, performed audits, and resolved and reported discrepancies; oversaw initial joint and annual equipment inventories; monitored status of report of surveys, reports of excess equipment, and equipment disposition and turn-in/retiring of IT systems. Monitored maintenance contracts and determined repair cost-effectiveness. Utilized Microsoft Word extensively for policy memorandums, . Utilized Microsoft Excel to import information and create tables, charts, graphs to be used in conjunction with written reports presented to management and senior executive staff. Utilized Microsoft Power Point to develop orientation and training show presentations.

Master Of Science (M.S.), Health And Wellness

Bachelor Of Science (B.S.), Computer Systems Networking And Telecommunications