Baker Hughes Eastfield Blend Facility Calgary, AB.Major AccomplishmentsDeveloped a Microsoft Access Database to manage product returns. Trained additional customer service personnel.Performed production scheduling and data control activities as well as providing back-up support for other team members. Key AccountabilitiesMonitoring orders to ensure timely delivery. Inventory Management including receiving and moving inventory, as well as invoicing intercompany shipments. Also includes monitoring returned product, completing QC documentation, and closing returns and monitoring open returns.Compile and reconcile month end reports for shipping, invoicing and inventory.Produce shipping documents and bills of lading for customer shipments.Utilizing SAP to perform daily and monthly inventory and shipping reports. Answer inquires and customer concerns related to the order and delivery process.Handle special projects, as assigned. Providing administrative support to team members.

Major Accomplishments:Mentoring and developing partners to accomplish goals, promoted one Assistant Manager and 6 Shift Supervisors.Driving store sales to be 30% over comparable sales from previous year.Earned and maintained $1M per year status.Coffee Master awarded in January 2007.Key Accountabilities: Processing Payroll and scheduling staff.Interviewing and selection of all staff.Performance Management of staff members.Inventory Management - manage and maintain appropriate stock for store operations and complete inventory counts.Executing store operations and communicating to the management team.Develop positive relationships with all staff and customers to provide outstanding customer service.Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners.Champion new Starbucks initiatives and execute them with little resistance.Manage time effectively in order to complete tasks in a fast paced environment.Certified Picture Framer Feb. 2002 - Oct. 2004Michaels Arts and Crafts, Calgary, AB Key Accountabilities: Advise and assist customers in choosing and purchasing framing designs.Complete framing project to order including assembling frames, cutting glass, cutting mats, mounting prints.Daily order reports to ensure the jobs have the correct status, ordering mats and frames, printing out production reports, and printing out staff statistics. Ensure customer satisfaction on completion of their order.

Major Accomplishments: Developed process and lifecycle of a project that was implemented for all project scoping and development.Developed framework for project documentation, including proposal, scope definition, budget and project review. Key Accountabilities: Working with the client to determine web site needs. Organize web content into a hierarchy that determines web site structure. Ensuring product is produced on time and within the budget.Mapping out and monitor workflow required to complete projects and work with the director to insure correct allocation of resources.Developing database analysis and structure needed for delivery of dynamic web sites on the Vignette StoryServer platform. Develop documentation including processes and procedures as well as scope documents and proposals for new projects.Developing graphical look and feel of dynamic web sites in an HTML format for the Senior Developers to implement in StoryServer.Research for new development opportunities.

Analyze project specifications and advise on the best possible solutions for the project.Develop and design user management systems for computer based training programs. This involves designing and developing a database that multimedia applications interact with to store user information and scores. Train and give technical support to clients on the use and maintenance of the computer based training applications produced for them.Research and recommend programming tools to be purchased for the most effective running of the departmentDeveloped Safety Training applications for WHMIS, Ergonomics and Construction Safety Training System