Green Country's purpose is to promote tourism in northeast Oklahoma's Green Country through cooperative advertising and marketing. In my current role I provide comprehensive print and digital graphic design services to more than 120 members, including conceptualizing and producing advertisements, web banners, logos, brochures, invitations, reports, programs, digital campaigns, social media graphics, posters, flyers, and publications. I create and quote proposals for requested work, establish schedules, provide proofs, and advise clients on possible modifications or improvements, and utilize established relationships with vendors to offer clients complete services through printing, obtaining competitive bids for projects. I also maintain databases of digital media and periodicals.Created an inhouse graphic design cost center to generate revenue and eliminate expenditures on design production. Reduced spending by $20,000+ annually and generated $30,000+ annual revenue which continues to grow 3% annually.Produce 10+ annual print projects from initial contact with client to delivery of product. Maintain digital media, periodicals, and all assets.Media buys and traffic coordination. Submit and create invoices.Maintain computers and postage machine updates and software. Troubleshoot IT related issues. Attend board meetings and compile minutes.Coordinate annual meeting and all assets - invitations, mail list, RSVP, attendance, payments.

Recruited to increase outside sales and improve efficiency. Increased sales revenue by $8,000+ monthly. Improved on-time job completion by 80% and reduced production time by 25%.Directed implementation, training and maintenance of Franklin Pricing and Estimating data base system. Built and maintained extensive clientele base through marketing, networking, and outside cold call sales. Attended business to business meetings, local chamber events and trade shows. Designed and presented speeches on best graphic design and printing practices for the industry. Demonstrated exemplary customer service, customer expansion and retention by building relationships through investigating customer expectations and desires and making appropriate recommendations for marketing and printing requirements.Worked with owners to develop short and long-term business plans. Trained clients on Adobe Creative products.

Efficiently managed all aspects of direct mail projects from order confirmation to mailing/final delivery for sales representative. Responsible for all communication between project staff, client, sales and production team. Insured that timelines were met by constant tracking through email, phone calls and reports for each step of production including artwork submission, proof approval, prepress, printing, bindery, mail room and final delivery. Collected, organized and filed samples and time stamped approvals at each step of production. Created daily tracking reports of all procedures.

Graphic designer and pre-press technician for inhouse print shop.Responsible for direct-to-plate operations and equipment. Checked files for errors, performed color corrections, prepared color proofs and bindery mock-ups. Worked closely with internal designers to assure final printed pieces met their expectations. Cleaned machinery and kept in good condition.Assisted manager with scheduling, pricing and inventory.Assisted co-workers with printing and bindery.Took initiative to utilize a variety of communication, interpersonal and training skills to educate and build relationships with university clientele. Authored a comprehensive, user-friendly Print Shop Guidelines Booklet which, in conjunction with telephone/in-person coaching, improved quality of work submitted. Negative feedback phone calls were reduced significantly, eliminating costly reworks and customer complaints. Efforts increased customer satisfaction by meeting deadlines and decreased costly errors by 30%. Assessed organizational needs and developed standards for more efficient workflow. Worked closely with clients to trouble shoot files and raise awareness of file submission standards. Took initiative to develop customized settings that automated the file submission process for clients. Efforts decreased printing rework/errors significantly and reduced turnaround time by 2-3 days.Requested by Professor to conduct training and host print-shop tour for University Graphic Arts Majors. Developed curriculum and handouts for several 1-hour classes and consistently received positive feedback from professors and students on communication skills and ease of application and usefulness of information.

Graphic design and pre-press technician for service bureau.Responsible for creating film and color proofs from supplied art files. Checked for errors and color accuracy. Created color proofs. Worked closely with clients to create technical and self-published books, a wide variety of graphic design projects and catalogs.Developed exceptionally strong skills and technical expertise in film and direct-to-plate operations. Supported the technical needs of a diverse client base. Widely recognized as subject matter expert and was routinely sourced for technical assistance by clients and local co-professionals. Assessed organizational needs and developed settings/standards for PDF files at various companies. Worked closely with clients to trouble shoot files and raise awareness of file submission standards. Developed and executed on-site training courses in Indesign, Photoshop, Illustrator, PageMaker Microsoft Publisher and various direct-to-plate operating systems.

Pre-press technician. Recruited for font management skills and experience for both Mac and PC platforms.Responsible for film production from multiple programs to include Photoshop, Illustrator, Indesign, Pagemaker, Quark, Coreldraw, Freehand and Microsoft Publisher.Imposed jobs for large format printing.Successfully completed core requirement of 2-year pre-press training program in 6 months.Quickly mastered highly detailed subject of complex color management training program. Demonstrated ability to color correct files and calibrate a color proofing system. Scored 95% accuracy on the Farnsworth Munsell 100 Hue test.Promoted to lead operator of 2nd shift.Mastered scanning of film, negatives and slides on Linotype Hell ChromaGraph S3700 Drum Scanner. Received accolades from a very particular client for improvements in color of scans and quality of final product. Efforts contributed to client’s magazine winning an outstanding quality award.

Reported directly to owner and managed daily activity of employees. Responsible for customer service, production scheduling/management, assignment of daily employee responsibilities, inventory maintenance and daily accounting/cash reconciliation.Developed solid relations with staff through daily production/motivation meetings and extensive one-on-one communications. Resolved staff issues through meetings, disciplinary actions and follow up reviews. Completed new hire interviews and termination of staff.Performed quality control checks.Extensive experience dealing with walk-in customers, co-workers and peers in the community. Developed excellent skills at defusing volatile situations with clients.

Printer broker and graphic designer.Created annual reports, marketing packages, proposals, invitations, logos, magazines, brochures, business packages, pocket folders, books and numerous other projects for clients and six area print shops.

Graphic designerWorked directly with owner to create magazines, brochures, business packages, pocket folders, books and numerous other projects for a wide variety of clients. Bought client base and equipment when owner decided to retire. Started freelance graphic design and print brokering.

Customer service for walk-in customers.Answered phones, ran copy machines, took orders, filed, organized daily information, scheduled meetings, updated customers on job status.Communicated customer layout needs to outside graphic designer.Created and maintained computer filing structure for all customer jobs and artwork based on customer specific codes to show date of acquisition, version number, and order history.Implemented white board tracking system to easily track jobs through production.Performed all phases of bindery operations including cutting, padding, stitching, folding, perforation, scoring, collating, numbering, shrink-wrapping and packaging for delivery.Proof reading, typing, edits. Dark room experience in shooting and developing negatives and PMTs.Mechanical paste-up of artwork, PMT halftones, stripping negatives, plate burning.Enrolled in graphic design course and completed so we could meet goal of bringing typesetting in-house. Created all forms of design projects for clients.