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My daily agenda is to make production & profit the objective. Working with the resources available to ensure the best customer service, and customer loyalty. That to me is the top priority. Teamwork is a must in any organization and when you lead by example everybody wins.
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Newmar Service ManagerBish'S Rv, Inc. Jul 2021 - Feb 2023Junction City, Oregon, United States -
Newmar Service ManagerGuaranty Rv, Inc. Oct 2015 - Jan 2023547 West First StreetCustomer service, dispatching, & daily follow up. My responsibility is to ensure complete customer satisfaction which brings 2-3 million dollars worth of new & reoccurring business through the doors all year long! I work with all departments to ensure 100% customer satisfaction. Budget planning and resource development. Account management reporting and analysis. Plan to come again & again bringing all your friends to see us @ Guaranty RV.
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Service ManagerGuaranty Rv, Inc. Jan 2013 - Oct 201593668 Hwy 99 SManaged, directed, & dispatched to a 14 bay service shop. Including daily staff meetings. Delegated & mentored my team to ensure all areas of their duties were completed on a daily basis. Budget management including but not limited to personnel expense, sales, gross profit & all aspects of the financial statement. Responsible for hiring, termination, & annual reviews for employees under my direction. Managed coverage at Guaranty's first street operations as needed to a 25+ technician shop.
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Office/Warranty ManagerGuaranty Rv, Inc. Aug 1993 - Jan 201320 Hwy 99 SOversee & supervise 25+ people on a daily basis. Managed the warranty, service, & body shop accounting staff. Responsible for hiring/termination, training, & annual reviews for employees under my supervision. Answered directly to the fixed operations director and placed in charge of the department in his absence. Budget management for service & body shop. Ensure customer satisfaction was a top priority. Managed administrative offices for 5 locations including, California, Oregon, & Arizona. Oversee the processing of 4,500+ repair orders on a monthly basis.
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ReceptionistGuaranty Rv, Inc. Mar 1991 - Aug 199320 Hwy 99 SAnswered multi line phone system, directed customers, complete service repair orders, invoice, collect payment & maintain vehicle service filing. Communicate inter-departmentally when needed. Training new receptionists in telephone technique & customer service as requested by the General Manager of Guaranty.
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Frequently Asked Questions about Sherry Rouillard
What is Sherry Rouillard's role at the current company?
Sherry Rouillard's current role is Currently interested in a new position..
What is Sherry Rouillard's email address?
Sherry Rouillard's email address is sr****@****shs.com
What schools did Sherry Rouillard attend?
Sherry Rouillard attended Linn-Benton Community College.
What skills is Sherry Rouillard known for?
Sherry Rouillard has skills like Customer Service, Management, Customer Satisfaction, Team Leadership, Leadership, Time Management, Team Building, Marketing, Sales, Microsoft Office, Microsoft Excel, Research.
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Sherry Rouillard
United States
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