• Optimize the customer experience by building positive relationships with new clients and retaining customers• Solution finder for clients to ensure maximum customer satisfaction • Provide diligent customer follow-ups for excellent customer care• Identify opportunities to expand customer base and collaborate with cross-functional teams • Enhance communications and engage prospects by creating marketing content and campaigns• Provide outstanding customer service and support to maintain a trusting relationship with clients• Organize client data with Jira and D365• Assist the SaaS sales team by coordinating and participating in client appointments

PROGRAM RECRUITER (Admissions Advisor)• Account management skills with over 4 years of experience utilizing Salesforce-CRM to manage tasks for 400+ leads by using effective time management skills• Self-motivated to track data, prioritize, and organize 100+ monthly tasks to ensure diligent follow-up• Achieved Top Recruiter for highest client-facing recruitment for consecutive eight months and met all quarterly recruitment goals• Led full-cycle recruitment and influenced onboarding orientationsSTUDENT SUCCESS ADVISOR• Outstanding communication skills to give personalized customer service and improve retention• Strategized with cross-functional teams in problem-solving to overcome obstacles while being a liaison • Possesses interpersonal skills to support, empathize, and coordinate successful resolutions • Evaluated strategies for improving accuracy and efficiency of workflows

FINANCIAL ADVISOR OFFICE MANAGER • Supervised and multi-tasked to provide operational support to Financial Advisors located in 2 offices• Solved problems to increase sales revenue and ensured the customer experience was successfulTRAINING SPECIALIST • Presented employee training that resulted in improved success with relationship management• Produced and implemented a training booklet for the team and then led the training of new hires