Sherry Seabock Email & Phone Number

Remote

Collaborated with Client Partnership Managers/Directors, WCG, and the Operations team by responding to inquiries and working with SVP Client Experience to provide services and solutions that drive client satisfaction. Identified and managed Client Experience driven opportunities for improvement.

Developed plans and delivered implementation strategies to elevate the client experience.• Executed key initiatives which supported the successful achievement of client metrics.• Trained on process improvement education/practices (i.e., yellow belt, green belt training) across WCG. • Managed structure and process of strategic ideation and Kaizen events. Assigned trained facilitators, ensuring facilitators followed DMAIC process and reported status of improvement and value analysis of improvement events to senior leadership and staff.

Liaised between the IRB Board and Client Services/Operations to assist the Company to support the Board’s needs and to help the Board understand Company issues, addressing issues as they arise. • Oversaw planning, organizing, implementing, supervising, and evaluating of training activities for Board and Staff.• Led Lean Six Sigma initiative for CGIRB; measured and tracked results to assure efficiencies are gained.• Collaborated with team leads to develop and monitor metrics that are useful in ensuring client deliverables are upheld in a timely manner.

Oversaw all activities and service to clients for assigned research studies to ensure service was being met or exceeded within company standards. Directed activities of project team of 12 staff members.• Contributed to development and review of departmental Standard Operating Procedures (SOPs) and intradepartmental procedures.• Collaborated with Corporate Trainer to develop and implement training of established processes.

Managed activities and service to clients for designated research studies and their respective Principal Investigators involved with each study.• Fostered relationships with Study Sponsors, CROs, SMOs, study monitors, and research sites to provide timely and professional service to meet their needs and promote positive working relationships.• Reviewed, followed up and processed Protocol Amendments, approvals, and letters of submission. • Maintained knowledge of regulations and advanced policies and procedures and utilized that information to teach and mentor 6 Associate Project Administrators.

Supervised, mentored, and assisted in training of 3 team members.• Served as authorized signature authority for IRB approval notices.• Assisted with IRB Board Meetings weekly including compiling packets that were distributed to Board members, taking notes, and preparing minutes.