Sherry Singleton Email & Phone Number

Bellevue, Washington, United States

Redmond, Washington, United States

MBO: Microsoft Business Operations – Global Planning and Launch • Led efforts across multiple workstream to assess scope, identify impact and change for audiences that include, partner, customer, field and support teams. • Create, and execute on comprehensive end to end readiness plans to successfully land change while aligning to launch milestones across the Microsoft go-to-market (GTM), and change moment strategies. o Supporting the biggest change to Microsoft partner program since debut in mid-2009, Transformation of the Microsoft Cloud Partner Program. o Global roll outs to provide customer and partner awareness and training materials of upcoming trade, compliance, finance and policy changes.• Collaborate and coordinate with multitude of stakeholders and cross-functional teams, including teams within Operations, Engineering, Worldwide Commercial Business, Global Partner Solutions, Finance, Customer and Partner Services and Support. • Developed onboarding guide and provided mentoring to new employees, inspire college hires, and new to role. • Creation of Readiness playbook, developing templates and standard messaging leading to faster cycle times.

Redmond, Washington, United States

MBO: Microsoft Business Operations – Global Planning and Launch • Responsible to drive multiple efforts and projects to develop a Readiness tool to standardize training and readiness material, automate workflows for readiness managers, and collect of master data for reporting. • Active liaison between operations, engineering and leadership stakeholders. • Aligned releases with engineering team in a monthly, and Quartey release cycles. • Identified opportunities to optimize and enhance readiness processes: intake model, workflows, templates and platforms. To drive efficiencies and improvements in time, quality, and enhance audience experience.• Transition of FTE standardize processes and template to vendor manage team. This resulted in a reduction of cost and FTE capacity to focus on high impact projects.

Redmond, Washington, United States

MSIT: Microsoft Information Technology Group - Supply Chain Business Technologies • Led multiple workstreams to support New Product Introduction (NPI) Service across applications and systems in the Supply chain organizations including holiday readiness, market expansions, onboarding of 1st party products and companywide initiatives. • Utilized multiple mythologies such as Waterfall, Scrum, Agile, Lean-Agile, ADKAR, and compliance standards such as Operational Development lifecycle (ODLC), Software Development lifecycle (SDLC) and Sarbanes-Oxley (SOX) compliance. • Provided clear communication with stakeholders to provide progress and status updates, track issues and risks, and work with leadership and core project team members to mitigate any risks or blocking issues to ensure smooth and effective delivery for each release. • Established a biweekly deployment schedule for urgent system and compliance updates. • Cross-org collaboration expertise with Microsoft finance team to execute system updates for standardization of materials (SKUs), digital, software, and hardware 1st and 3rd party products and services globally.

Redmond, Washington, United States

MSIT: Microsoft Information Technology Group - Release, Deliver and Store • Program manager and IT point of contact for applications core to Microsoft releasing software to manufacturing and data center build out to support business continuity and disaster recovery capabilities. • Created project documentation which included requirements, timelines and key milestones, risk and issue, status updates and metrics of project delivery success. • Drove the coordination with operational business partners, engineering, and support teams to release system updates and enhancements in a Quarterly release (QR) cycle. • Worked closely with internal support and infrastructure teams to ensure healthy test and production environments.• Produced quality project documents which are often used for examples and templates. Setting standardization for project release and programs. Ensuring all documentation meeting compliance standards.