Sherry Small Email & Phone Number

Calgary, Alberta, Canada

• Led and managed teams to provide exceptional customer experience through effective merchandising resulting in increased customer satisfaction and sales.
• Developed and delivered engaging and practical training to diverse leaders through various channels, fostering professional growth and development.
• Conducted store visits to review and maintain merchandising standards, completed projects, and planned upcoming events and initiatives, ensuring optimal store presentation and customer experience.
• Collaborated with store leadership to identify opportunities, address concerns, and find effective solutions, promoting continuous improvement and efficiency.
• Effectively communicated results, opportunities, and established follow-up timelines and steps to achieve goals, ensuring clear and efficient communication across all levels of the organization.
• Led, trained, and developed several merchandising teams to effectively set product displays, service departments, and drive sales, resulting in increased productivity and revenue.

Calgary, Alberta, Canada

• ASM Zone One and Merchandising ASM
• Executed visually appealing store displays in alignment with brand guidelines and strategy, consistently delivering dynamic drop zone presentations and implementing weekly floor moves and promotional end caps.
• Implemented effective mark-down strategies based on comprehensive performance analysis and market trends, resulting in increased sales and improved profitability.
• Oversaw all aspects of store operations, including merchandising and inventory management, ensuring optimal product availability and efficient stock control.
• Demonstrated exceptional customer service skills by promptly and effectively addressing customer concerns, issues, and inquiries, maintaining a high level of customer satisfaction.
• Recruited, trained, and mentored a team of leaders and associates, cultivating a customer-centric culture that resulted in an impressive 85% Long-Term Relationship (LTR) score and a 90% associate satisfaction score.

Calgary, Alberta, Canada

• Lead teams to ensure projects were completed on time and within budget. Collaborate with peers and store leadership to ensure the final product matched expected outcome and supported both the store and the customer.
• Led cross-functional teams to successfully complete projects on time, adhering to merchandising standards, safety protocols, and budgetary constraints.
• Collaborated with peers and store leadership to ensure the final product met expectations and enhanced the store and customer experience.
• Coordinated with department leaders, vendors, and contractors to establish timelines and execution dates for each project, providing regular updates to store and senior leadership throughout the process.
• Supported the team by ensuring the availability of necessary materials and equipment, and providing training to associates to ensure effective execution of company expectations.
• Conducted advance reviews of projects to ensure sufficient inventory for full shelves, proactively addressing any potential issues.

Calgary, Alberta, Canada

• Email invoices for payment, acquire payment codes and submit them to accounting for completion.Build and maintain effective tracking of outgoing, completed and outstanding invoices through excel and Microsoft office.
• Build and maintain invoicing tracking system through Excel.
• Communicate current outstanding invoices, invoices collected and updates monthly.
• Prepare updates and financial reporting.

Responsible for hiring, training and scheduling of team. Merchandising and sales of digital cameras and promotional product.Set up, diagnostics, maintenance and operations of film developement, slide recovery and digital print machines.PNL evaluations, estimations in sales and inventory control of supplies.