Sherry Smith Email & Phone Number

Atlanta, Georgia, United States

-Perform implementation tasks for system and network security technologies; execute testing.-Perform technology upgrade tasks utilizing change control-Design and configure vendor services order for repetitive services & oversee implementation -Perform simple configuration changes to meet business requirements-Improved the organization's risk profile through comprehensive risk assessments and migration measures.

Atlanta, Georgia, United States

-Provide advanced, remote performance and fault management support and repair of 4G,5G GSM,UMTS and LTE voice/data platforms within the AT&T Mobility RAN Network.-Analyze and drive restoration of complex performance alerts and systems faults.-Coordinate all network failures and provides reactive maintenance to network impacting events via system alarming/ticketing.-Perform all maintenance/break-fix activities via technical command and control systems.-Responsible for the support, repair and resolution of complex network events impacting performance, the customer experience and network services. -Analyzed data trends to identify opportunities for improvement in operational performance metrics.-Improved operational efficiency by streamlining processes and implementing new workflow strategies.

Atlanta, Georgia, United States

-Managed force to load conditions; direct adjustments in force assignments to ensure that balance between available forces, and workload is achieved.-Prepare and execute plans designed to meet services objectives and control company cost based on analysis of historical data and current results for trends and weak areas in service delivery.-Analyze pending load conditions and engages employees in screening, testing, clearing, dispatching, and closing of customer service requests.

Atlanta, Georgia, United States

-Provide surveillance for multiple Mobile Switching Centers and the AT&T Transport Network.-Monitor Nokia, Ericsson, Lucent, Siemens platforms.-Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.-Prevent failure of Telco equipment, Signaling degradation, Tower lights and HVAC systems. -Collectively working with Field Engineers, Telco RF Engineering and FAA.-Troubleshoot complex hardware and software problems.-Responsible for fault analysis trouble isolation, circuit testing.