Sherry Steele Email & Phone Number

Milwaukee, Wi, Us

Ffc South Loop

Direct operations for 30,000 sq. ft. fitness facility with customer service of 5,000 + members and 3.5million in annual revenue with direct reporting to the Director of Operations and CEO.• Oversee and develop 50 employees with cross functional teams using reporting tools to improveproductivity, enhance morale and mitigate turnover. Pre-pandemic turnover below 10% annually.• Develop department heads and staff that has lead to promotions and career growth for 11+ teammembers… Show more Direct operations for 30,000 sq. ft. fitness facility with customer service of 5,000 + members and 3.5million in annual revenue with direct reporting to the Director of Operations and CEO.• Oversee and develop 50 employees with cross functional teams using reporting tools to improveproductivity, enhance morale and mitigate turnover. Pre-pandemic turnover below 10% annually.• Develop department heads and staff that has lead to promotions and career growth for 11+ teammembers over the past 4 years.• Assess skill sets and interests of team, promote to sales, directors and general management• Manage membership acquisition, retention, revenue and expenses on a daily basis.• Control financial budgets with planning, forecasting, and revenue generation• Community advocate as a board member for the Chicago Near South Planning Board which hascultivated strong relations with businesses as well as residential buildings throughout the South Loop. Show less

Oak Park, Il

Lead team of 30+ housekeepers, managers on duty, fitness specialists, swim coaches andmaintenance engineer.• Promoted 8+ individuals to supervisory roles, revenue driving positions of personal training and to ourbilling team.• Directed day to day operations and collaborated with team to maximize member satisfaction,streamline procedures and maintain and fun and safe work environment• Maintained safety and emergency readiness among the team by monitoring compliance… Show more Lead team of 30+ housekeepers, managers on duty, fitness specialists, swim coaches andmaintenance engineer.• Promoted 8+ individuals to supervisory roles, revenue driving positions of personal training and to ourbilling team.• Directed day to day operations and collaborated with team to maximize member satisfaction,streamline procedures and maintain and fun and safe work environment• Maintained safety and emergency readiness among the team by monitoring compliance withregulatory and organizational polices for a 50,000 square foot facility. Show less

Woodfield Mall

Assisted in overall day-to-day operations of store, including continuous development of effective storeassociates to achieve desired sales and results.• Led teams in planning, implementation and execution of merchandising and operating initiatives tostreamline business effectiveness.• Collaborated with associates with coaching and recognition for their performance• Assessed overall loss prevention processes were followed through adherence to all critical controls•… Show more Assisted in overall day-to-day operations of store, including continuous development of effective storeassociates to achieve desired sales and results.• Led teams in planning, implementation and execution of merchandising and operating initiatives tostreamline business effectiveness.• Collaborated with associates with coaching and recognition for their performance• Assessed overall loss prevention processes were followed through adherence to all critical controls• Consistently showing month over month success with sales leadership results. Show less

Downers Grove, Il

• Assist individuals, families and small businesses with various financial and non-financial needs related to investments, financial reviews, retirement planning, insurance and long-term care needs.• Develop and implement sales plans through cold-calling, internal leads, company unaligned clients, seminars, and networking events.• Mentor new financial associates to help them prepare for and lead client meetings, recommend appropriate financial solutions and perform client follow-ups and… Show more • Assist individuals, families and small businesses with various financial and non-financial needs related to investments, financial reviews, retirement planning, insurance and long-term care needs.• Develop and implement sales plans through cold-calling, internal leads, company unaligned clients, seminars, and networking events.• Mentor new financial associates to help them prepare for and lead client meetings, recommend appropriate financial solutions and perform client follow-ups and reviews• Assess risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs• Earned quarterly awards for excellent sales performance 2010 & 2011, awarded Life Concierge status 2011-2012 and a member of the Prudential Annuities Master’s Council 2011. Show less

Greater Chicago Area

Club operations for 5 Chicago and 2 Miami fitness facilities with customer service for15,000+members, 9 million dollars in revenue, over 400 employees.• Managed club membership goals in accordance with budget expectations, club sales, revenue andpersonal training production.• Facilitated weekly and monthly meetings with teams in Chicago and Miami, reviewing cost control,payroll, inventory, customer service, field marketing, member service concerns and team solutions.•… Show more Club operations for 5 Chicago and 2 Miami fitness facilities with customer service for15,000+members, 9 million dollars in revenue, over 400 employees.• Managed club membership goals in accordance with budget expectations, club sales, revenue andpersonal training production.• Facilitated weekly and monthly meetings with teams in Chicago and Miami, reviewing cost control,payroll, inventory, customer service, field marketing, member service concerns and team solutions.• Developed General Manager team in budget planning, forecasting and strategy for growing our profitmargin. Show less

Greater Chicago Area

• Supervised 10 store managers and managed all performance metrics within district.• Developed multiple store managers with consistent performance assessments and action plans.• Met and exceeded all financial budget goals for each store in district.• Increased customer service results by 10% and ranked 6th in zone for quality assurance.• Supported the execution and follow up of district, regional and company initiatives.• Improved customer satisfaction, product quality•… Show more • Supervised 10 store managers and managed all performance metrics within district.• Developed multiple store managers with consistent performance assessments and action plans.• Met and exceeded all financial budget goals for each store in district.• Increased customer service results by 10% and ranked 6th in zone for quality assurance.• Supported the execution and follow up of district, regional and company initiatives.• Improved customer satisfaction, product quality• Maintained positive relationships with managers and teams through addressing motivational needs.• Hiring lead for the district, organizing monthly job fairs• Nominated labor management specialist for district• Frequently received five star legendary service rewards• Supported Business Alliances Learning Specialist in the training of new employees• Manager Coach Mentor for new retail management trainees• Mentor to peers for analyzing financial reports for goal setting• Regional classroom coach for new hire core classes• Promoted with progressively larger volume and increased visibility stores through out tenure Show less