•Change Liaison and Change Management member for the Oracle CRM implementation. Collaborate with IT and the consulting team to develop the CRM design and reporting required for business needs and user adoption. •Assist with the creation of Sales Representative Development programs through providing performance management metrics, and provide on-going support post-training, as well as, advocate the training needs and desires.•Perform sales analysis for existing and proposed sales opportunities by providing territory maps and service time guidelines for the sales representatives to service customers effectively. Prepare recommendations to optimize efficiency and coverage.•Composed a hiring strategy for the Senior HR Leader. Applied my research skills from my Masters Education and Capstone project to identify best practices of territory route sales representatives, provided sales representative comparison data for reinforcement, and summarized the information for recruiting tips for identifying a good sales representative.•Develop and enhance customer retention analysis reports for Sales Management, highlighting revenue gains and contractions.

•Implemented new procedures for invoicing, crediting, and account set up for the organization’s largest customer, as well as, audit customer’s bi-monthly check remittance, research validity of debit memos, and request pay back for disallowed deductions. •Identified a customer account EDI set –up error for invoice transfer. Negotiated a repayment plan with the Operations Manager of the account to collect $260,000 of past due invoices. •Supported Sales with customer billing issues through issuing credits, bill-only invoices, and ensure customer account set-up accuracy.•Partnered with the Collections department to find inaccuracies in account set up, and invoices. Created solutions to resolve issues and obtain payment from past due customers.

•Core member of a Lean Baseline team for the billing processes. Formed hypotheses, collected and synthesized data.•Appointed by management to synergize the Customer Service and Specialty Product Group, through job shadowing the Electrical buyer and a member of the Order Research team. In turn, trained Customer Service to track shipping of Specialty Product Group orders.•Mentored and trained new Customer Service Representatives by showing each individual how to perform duties.

•Managed and serviced North American accounts in the marine, truck and trailer, and automotive industries.•Supported sales management through lead qualification and completion of application requests for submission to engineering department.•Increased existing customers’ sales by cross-selling and up-selling products, and offering new products.•Ensured customer satisfaction by developing strong relationships, providing superior customer support, and timely resolution of issues.