Arranged international shipments from European Region to all over the world.Worked 2:00am to 11:00am shift.Worked remotely from my home.Handled customer inquiries and suggestions courteously andprofessionally.Updated account information to maintain customer records.Managed high-stress situations effectively, maintainingprofessionalism under pressure while resolving disputes or conflicts.Actively listened to customers, handled concerns quickly andescalated major issues to supervisor.

Cargowise proficient.Auto rated many accounts in Cargowise to decrease billing errors and increase billing timeliness. Timely preparation of rates and quotes for customers and overseas offices/agents. Coordinate the routing of import bookings with ocean carriers to and from various destinations.Handle all document turnovers to other forwarders and customs brokers.Initiated and maintained customer SOP’s so the information was correct and current to offer customers consistent service.Collaborated and built relationships with customers, carriers, and agent representatives regarding ocean import to strengthen service competitiveness.Dispatch pick-ups to authorized agents and drayage companies, shipping lines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment.Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors.Successfully meeting customers KPI’s standards as well as company milestones.Support the development of existing and new customers by working closely with the Branch Manager and the entire sales organization.Handle all aspect of ocean import from A-Z including international accounting, settle overseas office/agent statements, approving vendor invoices, billing customers, and closing the file.

Responsible for quoting and routing of various customer cargos.Responsible for quoting DDP & DAP charges to various overseas agents.Expedited inbound import traffic to facilitate customs clearance.Handled all document turnovers to other forwarders and brokers for ocean and air import.Initiated and maintained customer SOP’s so the information was correct and current to offer customers consistent service.Followed up with customers to ensure that their needs are met and to resolve any inquires or issues.Handled air and ocean import shipments from cradle to grave including dispatching cargo to door and international accounting, settling agent statements, billing customers and closing files.

Increased productivity and profits while decreasing departmental overhead by streamlining the documentation flow and email correspondence.Responsible for prepping import air and ocean files for customs entry.Handled all document turnovers to other forwarders and brokers for ocean and air import.Responsible for the clearance and dispatching of Sunday air freight shipments.Handled all aspect of ocean and air import shipment based on the incoterms from booking to delivery.Assisted brokerage department in classifying, keying, and processing shipments through U.S. Customs.

Lead to a team of 6 employees. Responsibilities include but not limited to: *Leading through example *Mentoring and encouraging for maximum productivity with minimal errors *Training of new employees in system and desk level procedures *Ensuring that company as well as customer SOP’s are being followed *Investigated, evaluated, and correcting accounting errorsManaged and organized the Ocean Import CFS Program and the Chicago Import Consolidation Boxes.Major contributor to writing the desk level proceduresParticipated in the Critical Logistics Program provide by FedEx Trade NetworksHandled all aspects of processing an ocean import shipments from booking to delivery including settling profit share with overseas offices or agents.Provided dependable customer service.

Processing of various accounts and their products through U.S. Customs.Responsible for quoting customers as well as the sales team on various services such as LCL, FCL, and Specialized Cargo.Handled all aspects of processing an ocean import shipments from booking to delivery including settling profit share with overseas offices or agents.Provided dependable customer service.

Assisted in the opening the Chicago Branch Office.Implemented a system that would allow productivity with fewer errors.Handled all aspects of processing an import shipment from booking to delivery including settling profit share with overseas offices or agents.Provided dependable customer service.Assisted fellow co-workers when needed in Domestic, Ocean and Air Export.

Managed the organization of the Ocean Import Department including writing the handling procedures as well as creating a new filing system.Handled all aspects of processing an ocean import shipments from booking to delivery including settling profit share with overseas offices or agents.Provided dependable customer service.

Responsible for quoting customers as well as the sales team on various services such as LCL, FCL, and Specialized Cargo.Handled all aspects of processing an ocean import shipments from booking to delivery including settling profit share with overseas offices or agents.Provided dependable customer service.