Sherry Sumner Email & Phone Number

Highly personable Medical Laboratory Technician and Customer Service Professional with over fifteen years of experience in account management, claims and sales processing, and call-center operations within the Utility, Telecommunications and retail industry coupled with 11 years of Laboratory and phlebotomy experience. Talent for identifying customer needs and presenting appropriate company product and service offerings.Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.Expertise in resolving escalated customer service issues.Secured several achievement awards for delivery of exceptional customer service.Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).Expertise in blood bank and Aphereis donation processes. Clinical Phlebotomy experience with all patient ages ranging from newborn to geriatric. Familiar with Lab practices ranging from Chemistry, Hematology, Toxicology,R.I.A. Responsible for Maintaining Quality control records. Responsible for maintaining customer integrity with specimen processing/handling from reception to reporting results.