Proficiently evaluates client progress against measurable recorded goals. Follows confidentiality procedures. Refers clients to community services or resources. Motivates people. Matching clients to community resources. Coordinates social service activities with resource providers. Manages detailed case records in a social work setting. Maintains relationships with clients. Maintains records, reports, and files. Monitors client progress. Encourages group participation. Follows patient observation procedures. Determines program eligibility. Counsels individuals with personal problems. Utilizes conflict resolution techniques. Examines files or documents to obtain information. Empathizes with others during counseling or related services. Works with persons with mental disabilities or illnesses. Utilizes agency mission as a guideline in social services delivery. Utilizes counseling techniques. Conducts patient assessments. Evaluates patient's skills or capacities. Collects social or personal information. Compiles data related to social service programs. Utilizes interpersonal communication techniques and psychological assessment tools.