Sherry Tee Email & Phone Number

Kuala Lumpur, My

Primary Responsibilities 1. Provide administrative support to Sales Manager2. Manage and review all enquiries via incoming phone calls, emails and walk-in clients3. Ensure timely respond to all enquiries, internal and external 4. Qualify Sales Lead, Sales Discussion / Negotiation and conduct site recce for clients 5. Establish rapport with new and potential clients and maintain good business relationships with existing clients 6. Manage Sales administration documents such as filling, documentation, proposal, contract, invoices, memo, packages, menu, floor plans and other relevant information 7. Manage and monitor database system8. Work closely with Event Coordination Department, Operations and Culinary Department of event planning

Kuala Lumpur, My

We turn heads by making a difference with a team of dedicated, connected professionals, striving for perfection and excellence to become the global market's preferred choice where all things are possible.Job function• To coordinate all event requirements from guest to all departments.• Assist Sales & Marketing department with client relations as and when required.• Determine the exact needs of the client and advise on certain possibilities and options.• Ensure client satisfaction with the event planning process.• Advise and discuss: table plans, entertainment, food and beverage requirements, time schedule and decoration.• Respond to client enquiry and to assist or prepare all arrangement.• Ensure client satisfaction with the event planning process.• Secure client feedback on experience with CONVEX.• Conduct site inspection.Primary Responsibilities• Communicate with guests in a clear pro-active manner and revert to clients on all queries within stipulated time. • To provide external and internal customer service in compliance with CONVEX standards. • Deal with customer complaints in a professional manner.• Maintain the confidentiality of the CONVEX and the client at all times.• Respond to special requests in a professional manner.• Monitor and maintain customer satisfaction at all times.• Maintain health, hygiene, safety and security requirements as stipulated by FOQESH, ISO and HACCP.• Ensure proper interdepartmental communication as to facilitate the smooth running of event.• Maintain effective working relationships with other members of staff.• Adhere to CONVEX emergency procedures.• Cooperate and assist when required with inter-departmental activities.• To guide and mentor the assigned mentee to understand department procedures, to handle events and company policies.Number of Events Handled (till December 2018)• Banquet & Function - 180• Convention - 50• Entertainment - 20• Meeting & Events - 200• Total: 450