Strategic leadership for D-TAG Analytics, a cutting-edge AI platform that provides customized social media data, deep data categorization by industry, and hybrid data dashboards. Hybrid Data Intelligence combines consumer data from across the business (for example: sales, brand sentiment, competitors, risk, engagement, web analytics) into dashboards for strategic and actionable insights.

By analyzing online conversations and publicly available data sources, HXA empowers businesses to make strategic decisions with confidence. They uncover trends and insights to inform brand messaging, competitor performance, product development, sustainability strategies, and more.

Social intelligence Lead, leveraging publicly available, online data (social media, forums, blogs, websites, reviews, etc.) to drive strategic business initiatives including risk, content planning and measurement, product development, brand reputation, and special topics including sustainability, executive decision making, brand strategy, and more. Implementation lead for social intelligence at a top global consumer retail company. Technical and proposal writing including data visualization, data networking, architecture (data, web), and a multitude of business documentation. Documentation of multiple data sources and design for data visualization of those data sources.

Led the global implementation of a Social Intelligence for a Fortune 100 consumer product and retail company, to support marketing, risk, product development, and social media as well as ESG efforts including sustainability strategies. Data visualization to combine social listening with owned + paid + earned statistics. Program Manager of a Segmentation Analytics program leveraging survey data for consumer insights and strategic planning.Created and led Modern Intranet offering, leveraging SharePoint to automate and streamline business processes. Included creation of user stories and project management via various tools including JIRA, etc.

Program management for global transition to O365 platform. Coordinating rollout activities between brand and technology, including product roadmap, content migration, O365 application guidance, and analytics.

• Conducted workshops with high level investment banking teams to perform analysis and create information architecture documentation for SharePoint implementation; trained teams on SharePoint. • Selected individually by a large national client to present an 0365 demo to senior leadership, demonstrating how the functionality would work in their specific environment.• Performed full SharePoint 2013 implementation analysis including content analysis and migration plan, information architecture, triage, checklist and tracking for a large national transportation company. • Led strategy workshops to determine the message, scope and requirements for the implementation of a new internal working portal for a large national manufacturing company.• Organization and execution of testing for newly designed applications.• SharePoint 2010 & 2013 site design• Agile methodology including user stories, test cases, QA testing, and defect management• Documentation including reference guides, test scripts, requirements/user stories, etc. – TFS, Word

• Design of SharePoint 2010 Enterprise site to consolidate 6 engineering teams into one collaborative space.• Training of INS staff on the best practices for leveraging SharePoint 2010 to its fullest potential.• Automation of business processes utilizing SharePoint functionality.• Creation of document libraries leveraging SharePoint functionality to manage metadata, versioning, etc.• Design of user-friendly graphics and navigation.• Technical writing of network reference architecture, system design, and other infrastructure diagrams and documentation. • Creation of documentation standards.

• SharePoint training, from beginner users to site administrators, in a classroom setting utilizing computer workstations to lead the class through lesson plans.• Creation of customized web content and graphics for various organizational portals to facilitate communication and draw users to site content and functionality.• Technical writing of curriculum materials for SharePoint training classes, including objectives, lesson plans, PowerPoint presentations, manuals and quick reference guides.

-SharePoint design – creation and implementation of a centralized SharePoint portal that provided a common operating picture for division staff and five brigade-level teams, providing ease of access and searchable information regarding cultural issues of concern. -Management of user groups and permissions for SharePoint portal site and sub-sites. -Analysis of team capabilities, connectivity, software, information needs, and best practices. -Implementation and training on SharePoint site for five remote teams.-Presentation of SharePoint portal in Army knowledge management working groups as an exemplary portal that represented the extensive use of SharePoint capabilities.-Facilitation of the creation of SharePoint portals for other special staff groups. -Analysis of cultural issues of concern and relevance.-Identification and documentation of business process and standard operating procedures.-Preparing and delivering briefings to Human Terrain teams and Army staff.

- SharePoint knowledge management - defining and implementing processes for the retention and dissemination of documentation/information for Operations.- Documentation of server installation guides and hardware specifications; creation and maintenance of architectural documents (hardware/software/network). - Creation and maintenance of complex data processing diagrams.- PowerPoint presentations as needed.

- Implemented visa application centers (VAC) for UK embassies in Istanbul, Amman, Dusseldorf, Berlin, Rome, Zurich, and Halifax:- Training employees on VAC mission, processes, and software systems via presentations and advancing to hands-on training with live clientele. - Installation, testing, and technical support of hardware and software (5 software applications and a biometrics collection system; 20+ workstations per office).- Implementing the UK visa application process with staff members local to each country and clients from various countries. Process customization for cultural relevance in each country, as required.- Working in coordination with a team of three trainers (Dusseldorf, Istanbul, Amman).- Working as a single trainer (Rome, Berlin, Zurich, Halifax).- Utilizing interpreters for non-English speaking trainees.- Liaison with the UK embassy in each country to solidify VAC processes.- Support staff during "go live," ensuring live operations with clientele. Live operations included extensive interaction with applicants of various countries and cultures, handling highly sensitive documents as they applied for entry into the UK, and oversight and support of all VAC functions.- Analyst of office and system processes, recommending and implementing necessary changes.

- SDLC documentation for Pfizer research and development applications including requirements, design, communications, training, test cases, change management, user manuals, and quick reference guide to the research and development scientific laboratory. - Collaboration with developers to fulfill client requirements and software updates. - Creation of "wireframes" of software interfaces and performing usability testing with users.- Knowledge management (SharePoint and Documentum)

- Business Process Improvement - collaboration with department heads in order to document current processes and future processes involved in implementation of a new software platform nationwide.- Performing gap analysis to recommend improved processes and identify training points.- Knowledge Management - Analyzed, implemented and trained a more streamlined, automated knowledge management process, using existing but unused software (Documentum).

- Research of the lives of eleven notable families who served in various countries. Researching family files and compiling detailed data on significant biographical information. - Interviewing of the still-living members of each family to gather and verify information.- Writing of a biographical book based on the information gathered.

- Development and design of a corporate intranet training site and training materials including manuals, PowerPoint, online help.- Collaboration with senior-level program managers and directors of internal departments in order to identify and capture departmental responsibilities in support of a new product offering.- Documentation of processes and procedures in process flows and text descriptions.

- Collaboration with project managers to determine and document internal processes and procedures. - Development of an intranet-based knowledge management process in order to facilitate and publish processes and procedures.- Training of multiple internal departments in corporate applications.

- Technical writing of system administrator and user manuals for five document imaging software programs. - Sales of software by presenting at technical shows, demonstrations, etc.- Software training and on-site technical support for clients and system administrators, including hardware and software installation and troubleshooting.