Sherry Upton Email & Phone Number

United States

Assisting customers in plumbing on a regular basis. From finding parts and materials to solving problems with plumbing related areas. Zoning department and putting returns away.

Springfield, Illinois Area

Inventory Audits and reconcilliations, updated and managed bill of materials for production, entered production for prototypes, levelized production and ECO's, purchased and negotiated electrical parts, plumbing parts and supplies. Prepared monthly, quarterly and yearly reports, cycle count inventory audits , cost adjustments. Invoiced service tickets. Prepared and submitted Duty Drawback for substantial refunds for the company. Prepared and processed 3rd party billing for charge backs.Software used was Macola, Lean Manufacturing via Willoware, Adapt, Microsoft Dynamics GP, Wennsoft (Key2Act), Neat Receipts, Excel, Word.

Springfield, Illinois Area

Created a dispatch board sheet, answered incoming customer calls, scheduled calls and prioritized as needed. Invoiced residential and commercial customers and bid jobs on a draw basis. Recorded and maintained records for bid jobs. Processed paperwork for CDB. Prepared tech hours for payroll. Worked with home warranty companies for authorization for work needed.

Divernon, Il

Office manager, prepared deposits, processed all accounts payables and receivables. Created a dispatching system as well as customer and vendor files all that were not in existence before I was hired. Scheduled & prioritized service calls for technicians, ordered parts & appliances. Processed warranty claims. Gathered financing information from customers and processed with an outside financing source. Assisted customers. Set up company on software and organized office procedures and files. Negotiated pricing, ordered equipment and processed recalls and warranties. Verified payroll and posted back office payroll into Quickbooks. Processed work comp claims as well as administrative duties regarding health insurance and other benefits. Bank reconciliations. Processed invoicing to customers. Prepared advertisements and flyers for marketing.

Springfield, Illinois Area

Customer service, scheduled residential & commercial technicians for service calls. Prioritized calls by importance, along with scheduling contract customers for their maintenance as per agreement outlined. Invoiced service tickets, followed up on incomplete service calls, verified technician's payroll and travel time with each individual service tickets to reconcile for payroll. Posted vender receipts and issued purchase orders. Inventory control and reconciled discrepancies. Processed manufacturers warranty claims and recalls. Prepared Union reports for Treasurer. Prepared bids as needed as back up. Job costing.

Springfield, Illinois Area

Negotiated pricing on raw materials and packaging. Ordered raw materials and packaging and supplies, expedited orders accordingly. Forecasted production based on historical and season with projected increase of sales. Reviewed and entered production for 3 shifts and entered. Processed ECO's and tracked WIP materials. Designed bill of materials once we went live using computer software for the first time. Prepared paperwork for physical inventories and processed after reconciliation. Designed artwork for our brand of powdered sweetener.