Served as lead analyst for hospital claims and remittance, denials/follow-up, late charges, cost center assignment and consecutive accounts for an optimization and implementation project. Project optimized existing Epic system to support the implementation of three additional hospitals and more than 50 clinics into a single service area as well as covert existing service area to Single Billing Office and create a new service area for an additional hospital and five clinics.

• Oversaw professional billing, hospital billing, claims and HIM analyst work for the project.• Provided subject-matter expertise to operations in regards to specialty billing workflows and how to transition those into Epic.• Led bi-weekly executive team Administrative Advisory Group meeting and oversaw meeting content development.• Provided guidance to team members regarding troublesome workflows and scenarios towards a successful resolution.• Assisted with system build for professional and hospital billing.• Worked closely with Revenue Integrity department on the development of legacy CDM transition into Epic. • Compiled weekly status report for Revenue Cycle/HIM team for executive report out of project status.• Managed risks, issues and decision process for Revenue Cycle/HIM areas.• Participated in weekly leadership meetings and provided guidance on best method to resolve.• Planned testing strategies for application testing.• Worked close with operational leadership and legacy system business owners to plan the transition of their legacy systems into Epic.• Tracked project status and reported out on roadblocks and issues preventing the Revenue Cycle and HIM teams from meeting project deadlines.

- Worked closely with Business partners and Professional and Hospital Billing analysts in working on daily and weekly Epic issues and implementation of changes- Participated in upgrade of Epic from 2010 version to 2014 version- Reviewed Release Notes marked as essential for Professional, Hospital, SBO and Claims- Tested and documented Release Notes affecting customer based on current workflows and system setup- Submitted recommendations for business owner review for upcoming enhancements- Compiled listing of new reports available for business end users - Worked closely with training team regarding new functionality training documentation- Oversaw system wide security template updates- Created single Revenue Cycle Analyst security template for SBO focused team support- Created single Customer Service security template for SBO focused customer service support- Completed updates need to Epic HPM extract- Updated and validated extract contained ICD-10 information- Added numerous new fields to PB extract based on McKesson HPM analyst requests - Worked closely with Business partners, oversaw and completed special Epic review and optimization projects pertaining to: Self-Pay discounts Federal Poverty Level tables PB Credit Workqueues PB Claims Claims Taxonomy and NPI setup Flexible provider scheduling PB Retroadjudication Self-Pay follow-up levels and workflow 2014 Post-Upgrade Enhancement prioritization Remittance Refunds PB General Ledger CEV Implementation

Completed PB claims and revenue optimization assessment Met with end users and management to discuss system issues and concerns Conducted analysis of system Compiled recommendations and submitted detail report for review

• Conducted meetings with leadership at Peoria and Des Moines billing office to determine focus areas for 4-week on the ground project• Submitted recommendations for overall system improvement in regards to team setup, prioritization and project plans• Conducted analysis of Credit, Retroadjudication and Follow-up WQ setup, formulated list of recommendations for improvement, implemented recommendations based upon leadership approval• Created training documents for billing office managers regarding dashboard utilization • Met with end users to answer questions regarding Epic functionality and workflow• Assisted team members with issue ticket resolution

• Build and test functionality related to optimization of Professional Billing, as part of an integrated optimization project• Implement Professional Billing Visit Level Filing order system build and workflows for the business office and registration staff• Conduct analysis of current balancing and reconciliation procedures between Epic, Quickview and accounting system to determine where breakdown of information occurred• Create training documentation for implemented Visit Filing Order Epic workflow for registration, coding and billing• Update all remittance options to accommodate dynamic location posting and deposit date reconciliation functions• Provide troubleshooting analysis and assistance to other team members in regards to issues with credits, statements, RMOs, claims and workqueues

• Analyzed, built, tested, and took live both PB and HB Claims on accelerated timeline to bring recently acquired health network live in five months using modified Connect methodology• Facilitated PB/HB Claims system build for two hospitals and 15 clinic sites• Conducted legacy system analysis and recommended system improvements for transfer of revenue into Epic• Provided design recommendations and completed build for specialty provider-based billing practice• Communicated with leadership regarding issues, resolution plans, and best practices• Assisted training team in creating training documentation for implemented Epic workflows• Performed workflow analysis and Visio creation for billing workflows• Participated with analysis, build, test, and go-live issue support and resolution for both hospital and Professional Billing revenue teams• Owned post-live issue resolution for Professional Billing, PB Claims and HB Claims, including detailed charging and Provider Based Billing issues• Facilitated weekly meetings with revenue leadership in regards to questions on build and Epic workflows

• Worked with Affiliate clinics in Connect role to optimize Epic workflows and workqueues• Implemented and built Charge Router charge triggering in ten Affiliate clinics• Conducted system analysis and recommended system improvements needed to transfer from separate service areas into Single Billing Office, including conversion of four Charge Router profiles into one SBO Charge Router profile• Facilitated and built Charge Router task updates for physicians practice• Provided build recommendation for Charge Router and revenue security templates• Mentored and trained Billing Analysts on proper usage of Epic Data Courier and proper workflows

o Drove implementation of over 75 Ambulatory and Hospital-Based professional billing practices. This was a rolling implementation which took place over a 13-month period with an average of 6 practices going live each month.-Facilitated system build for implementation in Epic of all hospital-based and ambulatory professional billing practices into Epic. -Conducted analysis of current build in legacy system. Provided design recommendations and completed build for specialty practices of transplant, dermatology, ophthalmology and rheumatology. -Oversaw all charge router build for professional charges.-Communicated with leadership.-Assisted training team in creating training documentation for implemented Epic workflows.-Trained Epic professional billing team on proper usage of Epic Professional billing system and shared knowledge of necessary system build for new implementations.-Provided build recommendation and support to Community Connect team

October 2012-February 2013 CEG Advisory/Piedmont HealthcareProfessional and Hospital Billing SBO Analyst for 5-hospital and over 75 provider general medicine and specialty billing practices healthcare system in Atlanta, Georgia.o Drove implementation of over 75 Ambulatory and Hospital-Based professional billing practices. This was a rolling implementation which took place over a 13-month period with an average of 6 practices going live each month. Facilitated system build for implementation in Epic of all hospital-based and ambulatory professional billing practices into Epic.  Conducted analysis of current build in legacy system. Provided design recommendations and completed build for specialty practices of transplant, dermatology, ophthalmology and rheumatology.  Oversaw all charge router build for professional charges. Communicated with leadership. Assisted training team in creating training documentation for implemented Epic workflows. Trained Epic professional billing team on proper usage of Epic Professional billing system and shared knowledge of necessary system build for new implementations. Provided build recommendation and support to Community Connect teamJuly 2012-September 2012 Tampa General Worked closely with Professional and Hospital Billing ACs in working on daily and weekly Epic issues and implementation of changes. Worked closely with Community Connect teams on the implementation and go-live of new community connect customers and the supports of existing community connect clients.December 2011-July 2012 Children’s Healthcare of Atlanta Worked closely with Professional and Hospital Billing ACs in working on daily and weekly Epic issues and implementation of changes. Worked closely with Community Connect teams on the implementation and go-live of new community connect customers and the supports of existing community connect clients. Maintained claims system for Children’s in the absence of a full-time claims analyst.

 Worked closely with Professional and Hospital Billing ACs in working on daily and weekly Epic issues and implementation of changes. Participated in discussion and implementation for ICD-10, Epic 2010, Medicare Program Edit Strategy, Anesthesia billing and Credit/Undistributed projects. Assisted as a knowledge base with troubleshooting day-to-day professional billing and claims issues. Created knowledge transfer documents to give professional billing analysts at Kaiser a greater knowledge of the Epic PB capabilities and workflows to assist them in their daily maintenance tasks. Worked closing with Patient Financial Services’ and IS&T leadership to prioritize enhancements and Kaiser business needs.

 Oversaw Professional Billing Optimization project at Children’s Healthcare of Atlanta (CHOA). Work closely with Patient Financial Services at CHOA to update credit and follow-up workqueue structure to obtained greater efficiency in billing workflows. Assist as a knowledge base with troubleshooting day-to-day professional billing and claims issues. Created knowledge transfer documents to give professional billing analysts at CHOA a greater knowledge of the Epic PB capabilities and workflows to assist them in their daily maintenance tasks. Created a list of enhancement suggestions that were not implemented with CHOA’s implementation of the 2009 Epic release. Work closing with Patient Financial Services’ and IS&T leadership to prioritize enhancements and CHOA business needs.

 Maintained masterfiles for claims and billing in regards to procedures, claim forms and claim rules for 5 service areas and 40 clinics.  Troubleshoot and resolved day-to-day claims, electronic posting, and Epic Professional Billing system issues. Worked closely with Claims and Professional Billing Analysts on implementation and setup of new locations and new billing practices. Completed remittance, statements, claims, location, place of service build as needed to implement new or update existing free-standing, rural health, provider-based and critical access provider-based clinics. Assisted with professional billing and work queue build for implementation of two new service areas. Assisted with complete professional billing and claims build required to implement rural health and provider-based billing in various Aspirus locations. Implemented and maintained Professional Billing follow-up, claim edit, remittance and forms setup within Epic for all clinic service areas.  Familiar with build required for all aspects of a new service area.  Educated staff in regards to proper billing and coding requirements for provider-based and rural health billing procedures implemented. Created and instructed employees on new system practices and best-practice system utilization of the Epic system in regards to electronic posting and claims. Participated in Epic training and demonstrations on new system upgrades and functionality to ensure clinics are using Epic in the most efficient way possible for all their claims and remittance needs.

 Managed all print and electronic advertising for Snyders Drug Stores in MN, WI and Montana Proofed and approved all creative materials that used the Snyders Drug Store logo Designed store signage and weekly newspaper advertising using Adobe Photoshop, Illustrator and InDesign. Created yearly department advertising budget and maintained throughout the year to monitor spending objectives and allocate resources Worked closely with numerous third-party companies to fulfill print and publishing needs of Snyders Drug Stores