• Population health management program development and strategic consultation for large employer groups (10,000 – 100,000 ees).• Consulted with clients to determine program goals and objectives and developed comprehensive program through strategic consultation tailored to the individual client’s culture and workforce to achieve positive outcomes.• Managed client base of over 6 million dollars in reoccurring revenue to ensure growth and retention.• Collaborated with internal teams to identify and resolve program issues to assure a positive client/participant experience.• Developed strategies with clients, including program start-up and implementation, employee communication plans, integration with other benefits and reporting requirements.• Developed communication and engagement strategies to drive participation in programs through marketing and public relations.• Transformed dissatisfied clients into active client references.• Achieved 100% client satisfaction from annual client survey results.• Coordinated site visit presentations for current and prospective clients.• Provided program data analysis and client reporting.• Prepared revenue forecasts, risk and activity reports.• Negotiated contracts and performance guarantees with clients and vendors. • Maintained contract compliance and renewal process.• Use technology proficiently to manage projects and responsibilities.

• Served as primary strategic partner for third party alliances working closely with health plan partners to bring wellness services to their membership. Led annual partnership performance review meetings with stakeholders including quality teams, medical directors and c-suite individuals.• Managed client base of over 9 million dollars in recurring revenue to ensure growth and retention. • Retained 97% or greater of client base through providing excellent customer service and being a client advocate within the organization. • Managed complex State Government contracts: o Tobacco QuitLine services; from implementation, promotions, service criteria, utilization, outcomes reporting as well as performance guarantees and contract renewal requirements while maintaining contractual complianceo Managed the development and implementation of a tobacco triage call center for the State of Ohio. • Led and served on a variety of cross-functional teams to improve operations overall services to the client.• Served as business stakeholder, a large project team to implement a multi-million dollar State contract working multiple vendors and outside partners.• Served as a stakeholder on State Tobacco Cessation Initiative, 5 year strategic plan.• Oversaw marketing initiatives for State contract from creative concepts to media buys.• Supervised dedicated Project Manager to support a large state government contract.• Prepared executive reports for corporate clients regarding project costs, progress and employee impact.• Received “Presidents Circle Award” for exceeding performance goals and client retention requirements.

• Managed book of business including regional Health Plans and State government contracts.• Provided consultative recommendation based on data analytics and client outcomes.• Provided support to clients to assure participant engagement.• Served as member of Senior Management Team.• Managed relationships with local marketing and public relations consultants to develop a plan to promote the overall organization.• Oversaw budget committee and was responsible for accounts payable/receivable book-keeping position.• Managed hiring process and general HR functions with the assistance of a HR consultant.• Led and served on a variety of cross-functional teams to improve operations, quality and prioritize the product roadmap. • Facilitated proposal writing process and managed project timelines in collaboration with subject matter experts.

• Managed local office and staff of three that provided services to 18 counties in NW Ohio.• Had overall responsibility for major fundraising events annually along with educational programs for those living with diabetes.• Recruited Board of Directors ranging from business leaders to local hospital and insurance company administrators. • Facilitated quarterly Board of Directors meetings.• Recruited local press and keynote speakers for events.• Recruited and engaged volunteers to serve on event committees.• Managed annual budget and maintained compliance.• Supervised resource development project management staff.• Conducted performance reviews and established professional goals for each performance period.