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Sherry Willard Email & Phone Number

Financial Services Professional
Location: Greater Philadelphia, United States, United States 5 work roles 2 schools
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Role
Financial Services Professional
Location
Greater Philadelphia, United States, United States

Who is Sherry Willard? Overview

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Sherry Willard is listed as Financial Services Professional based in Greater Philadelphia, United States, United States. AeroLeads shows a matched LinkedIn profile for Sherry Willard.

Sherry Willard previously worked as Vice President - Partner Programs, Technology, Planning & Change Delivery at Barclays and Team Lead / Project Manager / Business Analyst, Technology at Barclays. Sherry Willard holds Master Of Business Administration (Mba), Finance from University Of Pennsylvania - The Wharton School.

Profile bio

About Sherry Willard

A versatile financial services professional with deep and diverse functional experience, including Technology Program Management, Business Analysis, Partnership Marketing, and Operations Management. Proven ability to design products and processes to meet business goals, and to launch large complex programs from concept to successful implementation. Highly motivated self-starter with established track record of developing strong, productive relationships with internal and external clients, meeting deadlines, and delivering high-quality, value-added results.Specialties include:- End-to-End Program Delivery- Project & Portfolio Management- Business Analysis- People Management and Development- Financial Analysis & Budgeting- Process Improvement- Stakeholder Management- Partnership Marketing & Relationship Management- Call Center Operations Management- Quality Assurance & Risk Management- Credit Cards / Financial Services- Audit & Regulatory Compliance

Listed skills include Program Management, Business Analysis, Portfolio Management, Operations Management, and 16 others.

5 roles · 29 years

Sherry Willard work experience

A career timeline built from the work history available for this profile.

Vice President - Partner Programs, Technology, Planning & Change Delivery

Wilmington, DE

Program Delivery: Led a team of 25 Program Managers, Project Managers, and Business Analysts delivering large-scale, bankwide projects critical to the launch of new Barclays partner programs. Successfully deliveried the most important partner- and customer-facing initiatives totaling >$20 million in annual budget and producing >$100 million in annual.

2012 - 2015 ~3 yrs

Team Lead / Project Manager / Business Analyst, Technology

Wilmington, DE

Managed a team of 15 Project Managers, Business Analysts, and Quality Analysts delivering best-in-class technology solutions for partners and customers. Team completed >50 large-scale projects, including eight new partner launches, new mobile applications, and the full redesign of Barclays’ web application and customer servicing sites. - Project Management.

2008 - 2012 ~4 yrs

Senior Director, Partnership Marketing

Wilmington, DE

Managed Barclays’ relationship with eight Affinity partners with $200 million in outstanding balances. Designed and developed new products, pricing, and Marketing campaigns to present a compelling customer value proposition and maximize financial returns. Analyzed program performance and competitive environment to formulate new Marketing strategies and.

2003 - 2008 ~5 yrs

Senior Director, Customer Care & Bank Operations

Wilmington, DE

As employee #27, launched Customer Service and Bank Operations departments for startup internet bank (Juniper Bank, later bought by Barclays), offering credit card and deposit products, and servicing customers via phone, online chat, and email. Designed and implemented servicing strategy to support the bank’s “Now You Have a Champion” vision. Focused on.

2000 - 2003 ~3 yrs

Vice President, Internet Marketing​

Bank One/ First Usa/ Wingspan Bank.Com

Wilmington, DE

  • Launched new internet-based concierge service, "At Your Request," as a retention tool for high-value cardmembers. Managed 100 internet agents / researchers servicing customers via phone, online chat, and email.
  • Developed staffing model and servicing roles to meet customer demand and service level goals; hired and trained all agents.
  • Created a fully integrated agent servicing desktop and research library; wrote business and functional requirements, designed, tested and implemented servicing workflows to enable agents to provide effective solutions.
  • Analyzed customer requests and feedback and tailored new service processes to improve efficiency and Customer satisfaction. Improved service efficiency by 100% over two years; consistently exceeded 80% Customer.
  • Left to join startup company Juniper Bank, headed by First USA CEO and President.
1997 - 2000 ~3 yrs
2 education records

Sherry Willard education

Bachelor Of Applied Science (B.A.Sc.), Economics & Computer Science

Trinity College

Activities and Societies: Captain of Varsity Field Hockey team.

FAQ

Frequently asked questions about Sherry Willard

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What is Sherry Willard's role at their current company?

Sherry Willard is listed as Financial Services Professional.

Where is Sherry Willard based?

Sherry Willard is based in Greater Philadelphia, United States, United States.

What companies has Sherry Willard worked for?

Sherry Willard has worked for Barclays and Bank One/ First Usa/ Wingspan Bank.Com.

How can I contact Sherry Willard?

You can use AeroLeads to view verified contact signals for Sherry Willard, including work email, phone, and LinkedIn data when available.

What schools did Sherry Willard attend?

Sherry Willard holds Master Of Business Administration (Mba), Finance from University Of Pennsylvania - The Wharton School.

What skills is Sherry Willard known for?

Sherry Willard is listed with skills including Program Management, Business Analysis, Portfolio Management, Operations Management, Partnership Marketing, Relationship Management, Team Leadership, and Process Improvement.

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