Sherryann Boyce Email and Phone Number

Coordinating delivery of volunteer administrative support servicesProvide support to Manager of VolunteersProvide information to volunteer inquiries via phone and email and provide a welcoming atmosphere for volunteers entering the Ontario Distribution CentreProvide onboarding and facilitation orientation to volunteersResponsible for filing volunteer documentation Warehouse operations duties include reports for inventory management and shipping and receiving of goods

Responsible for overall coordination of all aspects of business to ensure efficient day to day running of the company. Building relationships with potential referral partners, Supporting Care Relationship leads with hiring, engagement and development of Caregivers, Advocating for both caregivers and clients. Development of client care plans with new clients and their respective family members.

Small business owner . Creating Handmade soap and skincare products. Handcrafted products that are customized and made to order.Website: www.shernanigancreations.com

Key responsibilities are to engage with mid-level giving donors to the organization. Fostering relationship through stewardship of donor profiles , leading to increase in fundraising opportunities.Experience with Raiser's Edge technology for daily functions

Provided strategic advice, outstanding support and customer service to workplaces by attending fundraising meetings, facilitating training sessions, tracking campaign progress, identifying problem areas and strategizing potential solutions in order to increase participation, donations and employee engagement.Promoted the impact of United Way across our region to employee groups through speeches and presentations throughout the campaign season.

Responsible for support of youth and young adults who are enrolled or recently completed the entrepreneurship program of the project. Provided coaching on business plans and inquiries related to the budgets and business costs. Assisted with the operations and development of HUB network of partnerships from local organizations, municipal divisions and education institutions . Provided insight to new partners on the project. Volunteer Coordination responsibilities for the transition of incoming volunteers to the project.

Process Support Manager for processes and procedures completed by RBC process centre departments and business units.Trusted Business Adviser for products and processes, acting in capacity as primary service partner escalation contact for queries and time-sensitive issues • Responsible for end-end centralized environment procedures and maintenance of client strategies, initiatives and programs. • Responsible for the management of various processes and policies for various products and departments • Review and monitor reports related to productivity of staff • Provide insight and expertise in the development of new initiatives and projects • Collaboration with several different service partners- both internal and external to complete transactions and inquiries through telephone and written communication

Team leader for staff of 15-20 agents responsible for multiple process centre functions . Provided daily support and advice for processing issues. Responsible for employee training and performance review assessments Coaching and self-development discussions with direct reports Escalation contact for colleagues and service partners.

Various Roles within RBC , included Collections Department for Student Loans and Loans and Mortgage Lending Procedure Support. Roles required telephone interaction with RBC clients, employees, and service partners. Communication via email and written correspondence was necessary to advise of loan status, and clarification of procedures for loan and mortgage lending and maintenance.