Sherry Brouillette, Csm, Uxc, Lssgb Email & Phone Number

Atlanta, Ga, Us

Us

Being an ecommerce senior product manager fosters my curiosity and enthusiasm to test and implement new technologies, stay close to industry-related market trends and anticipate customers' needs that brings new products to market. As a servant leader, my relationships with business stakeholders, 3rd party vendors and agile, global development teams is a collaborative partnership to create and deploy new product strategies, technical solutions and user experience features into the product that position it competitively in the marketplace for maximum financial impact to the bottom line. I take command of ecommerce products to evangelize about the products and fuel my passion for increasing digital revenue, generating market awareness and creating simplified customer experiences and workflows with an iterative release plan to continually secure competitive advantage and increase market share.

Alpharetta, Ga, Us

I take my role as an identity risk Product Manager seriously with ease and enthusiasm to repeatedly analyze impacts, scope and deliver iterative, radical solutions to scale that increase client trust and confidence and gain competitive advantage on a global scale, across multiple business sectors.IMPACT✔ Reduced abandonment 3%✔ Increased customer input data verification 4%✔ Decreased manual review overhead 50%.KEY RESULTS: Improve competitive advantage in the US market with transformative analytics strategy by increase data sources and remove fraudulent records to increase security of data verification rates and decrease manual reviews.

Basking Ridge, Nj, Us

I am a repeatedly successful award-winning Sr. Product Manager at the helm of digital transformation, visionary strategies, pivotal capabilities and radical problem solving that propels growing companies to scale and gain competitive advantages in a digital world. Proven by my broad executive core competencies, sharp business acumen, big-picture perspective, continuous seeking to push boundaries, operational excellence and improvement to the bottom line. As a servant leader, I inspire people from ideation to results conclusion with a talent for building world-class, data-driven, collaborative, agile digital cross-functional teams and processes to deliver on common goals and drive results. A sr. product manager with an unwavering passion for digital products that increase revenue, generate market awareness and increase customer satisfaction.IMPACT: In the last 5 years, my passion for managing products in collaboration with multiple cross-functional teams became evident as I took command of the ecommerce product and contributed:✔ 120% increase in quality visits to the ecommerce product flow✔ 10% increase in additions to cart in the upper funnel✔ 30% lift in ecommerce orders✔ 21% lift in unit sales ✔ .5% increase in customer satisfaction score.KEY RESULTS: Plan and execution of multiple projects simultaneously from conception to MVP implementation and commercialization that deliver new technical solutions, two simultaneous platform migrations, continuous eCommerce product strategies and feature optimization solutions informed with market research, analytics, qualitative data, and the digital user as the focus of decisions.

Dallas, Tx, Us

Design and delivery of best-in-class, seamless, digital customer experience features in partnership with marketing, product, analytics, supply-chain, user experience research, creative and development teams as the core of e-commerce solutions. Leader of concept ideation and iteration based on market and competitive digital condition analysis to develop new product solutions that transform marketing and sales teams culture of design and customer experience. Manage with continual end-to-end customer journey optimization and post-launch efficacy of enhancements. Implemented analysis of voice of the customer qualitative and quantitative business cases that identify and resolve design frictions and increase sales conversion rate.IMPACT✔ Increased progression 4%✔ Increased conversion rate 8%✔ Reduced abandonment 3%✔ Reduced negative customer feedback 66%✔ Increased satisfaction score .9%, ✔ Increased product team productivity 15% by analysis of Adobe Analytics, Quantum Metrics and VOC data.KEY RESULTS: Data driven, digital product solutions with intuitive user experiences and increase conversion rate in the e-commerce experience.

Basking Ridge, Nj, Us

Recruited to structure and lead digital website support maintenance and optimization strategy efforts comprised of 42k+ pages of web content servicing more than 34 million consumers. Create/implement breakthrough processes, criteria, prioritization, technical and resource requirements to eliminate waste and produce high-value content.Key Results:✔ Within 10 months, achieved a 21+% reduction in support pages. Total clean-up efforts have exceeded 20k pages in less than 24 months resulting in a 37% cost savings. ✔ Accelerated ratings and improved online customer satisfaction score by .5 points on a 5-point scale in less than 30 days by retiring obsolete and out of date support content. ✔ Drove unprecedented consumer buzz and engagement of 1.1 million visits per year through strategic/consumer data targeted campaigns. Leveraged Google analytic metrics to increase traffic and reduce calls to the business by 2% in 2Q 2018, resulting in $65K cost savings.

Basking Ridge, Nj, Us

Managed a team of content specialists responsible for developing the digital self-service support content portfolio. Developed organizational structure, strategy and key priorities in support of business stakeholders. Oversaw all linear and digital marketing programs related to support content. Acted as single point of contact for business leaders; managed end-to-end development of scoping, estimations, development, prioritization, integration, communication and execution. Key Results:✔ Managed seamless implementation of HP Application Lifecycle Management solution creating a centralized end-to-end content development workstream with notable time savings and efficiencies. ✔ Direct lead of My Verizon software update integration to streamline content and review processes resulting in annual savings of $3.3M.

Basking Ridge, Nj, Us

Defined and drove project strategies based on development roadmap of integrating common content, style guides and brand guidelines across sales and service channels. Key Result:✔ Won Content Innovation Award in recognition of value-added content that delivered an online intuitive, user-interface experience that supported the voice of the customer.

Basking Ridge, Nj, Us

Provided oversight for all aspects of assigned projects to ensure compliance with technical requirements, schedule, deliverables and budget. Lead interdisciplinary teams of engineers and interfaced with executive leadership regarding project status and plans to ensure efficient resource engagement, progress and timely project launch.Key Results:✔ Lifted annual revenue with 4% increase by leading strategy and execution of Go to Market portfolio and project launch schedules.✔ Achieved stage gate approval within six months for Internet Business 2010-2012 strategic roadmap portfolio.