Sherry Brouillette, Csm, Uxc, Lssgb Email and Phone Number
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Early in my career as a telecommunications technician, I learned what it means to be tied to the desk and have accountability – dependent on processes and a leadership that enable cross-application development and end to end implementation. Which is why…With a passion for technology & customer experience, product & people leadership, I have earned a record of year-over-year, award-winning profit gains & cost reduction with Verizon Wireless and AT&T, while winning repeated promotions into progressively responsible roles. I recently expanded my product manager role beyond the telecommunications industry to the client data risk sector at LexisNexis Risk Solutions, a world-wide leading software company.LexisNexis Risk Solutions leverages actionable insights derived from advanced analytics and proprietary linking technology to help organizations transform opportunity and risk assessment. Our solutions help customers across industries solve daily business challenges such as identity verification and authentication, fraud defense, compliance and due diligence while streamlining workflows, increasing productivity and maximizing revenue. #risk/#analyticsI’m a product manager/producer/strategist that thrives on the challenge of change and connecting with & converting an ever-changing audience of business partners and consumers. With over twenty years’ experience designing, developing & optimizing the online space, I understand the value of customer expectations & clear communication. I’ve enjoyed both internal & external facing roles and can effectively communicate across the spectrum of stakeholders including executive, creative, development, engineering, clients, & vendors and liaise skillfully between Business Groups & IT driving the delivery of business requirements into production via Agile methodologies.I am known for my:► Strong foundation in planning, execution, relationship management & organizational skills reflecting:✔ Strength in building credibility, establishing rapport & maintaining communication at all levels✔ Ability to quickly shift strategies and approach when industry or conflict dictates✔ Proven talent to spearhead innovative projects & successfully deliver objectives✔ Data-informed problem solving, integrity, empathy, visionary growth and a positive & energetic presence.SPECIALTIES: Strategic Planning, Product Development, Relationship Management, Digital Technology Roadmaps, Process Improvement, Data Analytics, People Leadership✉ ☎ Let’s connect.cherylmbrouillette@gmail.com678-591-4775#product #digital #transformation
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Digital Product ManagerAt&TAtlanta, Ga, Us -
Senior Product ManagerActively Seeking Aug 2024 - PresentUsBeing an ecommerce senior product manager fosters my curiosity and enthusiasm to test and implement new technologies, stay close to industry-related market trends and anticipate customers' needs that brings new products to market. As a servant leader, my relationships with business stakeholders, 3rd party vendors and agile, global development teams is a collaborative partnership to create and deploy new product strategies, technical solutions and user experience features into the product that position it competitively in the marketplace for maximum financial impact to the bottom line. I take command of ecommerce products to evangelize about the products and fuel my passion for increasing digital revenue, generating market awareness and creating simplified customer experiences and workflows with an iterative release plan to continually secure competitive advantage and increase market share. -
Product ManagerLexisnexis Risk Solutions Jan 2024 - Jul 2024Alpharetta, Ga, UsI take my role as an identity risk Product Manager seriously with ease and enthusiasm to repeatedly analyze impacts, scope and deliver iterative, radical solutions to scale that increase client trust and confidence and gain competitive advantage on a global scale, across multiple business sectors.IMPACT✔ Reduced abandonment 3%✔ Increased customer input data verification 4%✔ Decreased manual review overhead 50%.KEY RESULTS: Improve competitive advantage in the US market with transformative analytics strategy by increase data sources and remove fraudulent records to increase security of data verification rates and decrease manual reviews. -
Senior Product ManagerVerizon May 2021 - Nov 2023Basking Ridge, Nj, UsI am a repeatedly successful award-winning Sr. Product Manager at the helm of digital transformation, visionary strategies, pivotal capabilities and radical problem solving that propels growing companies to scale and gain competitive advantages in a digital world. Proven by my broad executive core competencies, sharp business acumen, big-picture perspective, continuous seeking to push boundaries, operational excellence and improvement to the bottom line. As a servant leader, I inspire people from ideation to results conclusion with a talent for building world-class, data-driven, collaborative, agile digital cross-functional teams and processes to deliver on common goals and drive results. A sr. product manager with an unwavering passion for digital products that increase revenue, generate market awareness and increase customer satisfaction.IMPACT: In the last 5 years, my passion for managing products in collaboration with multiple cross-functional teams became evident as I took command of the ecommerce product and contributed:✔ 120% increase in quality visits to the ecommerce product flow✔ 10% increase in additions to cart in the upper funnel✔ 30% lift in ecommerce orders✔ 21% lift in unit sales ✔ .5% increase in customer satisfaction score.KEY RESULTS: Plan and execution of multiple projects simultaneously from conception to MVP implementation and commercialization that deliver new technical solutions, two simultaneous platform migrations, continuous eCommerce product strategies and feature optimization solutions informed with market research, analytics, qualitative data, and the digital user as the focus of decisions. -
Ecommerce Product ManagerAt&T Jan 2019 - May 2021Dallas, Tx, UsDesign and delivery of best-in-class, seamless, digital customer experience features in partnership with marketing, product, analytics, supply-chain, user experience research, creative and development teams as the core of e-commerce solutions. Leader of concept ideation and iteration based on market and competitive digital condition analysis to develop new product solutions that transform marketing and sales teams culture of design and customer experience. Manage with continual end-to-end customer journey optimization and post-launch efficacy of enhancements. Implemented analysis of voice of the customer qualitative and quantitative business cases that identify and resolve design frictions and increase sales conversion rate.IMPACT✔ Increased progression 4%✔ Increased conversion rate 8%✔ Reduced abandonment 3%✔ Reduced negative customer feedback 66%✔ Increased satisfaction score .9%, ✔ Increased product team productivity 15% by analysis of Adobe Analytics, Quantum Metrics and VOC data.KEY RESULTS: Data driven, digital product solutions with intuitive user experiences and increase conversion rate in the e-commerce experience. -
Digital Operations Project ManagerVerizon Oct 2016 - Dec 2018Basking Ridge, Nj, UsRecruited to structure and lead digital website support maintenance and optimization strategy efforts comprised of 42k+ pages of web content servicing more than 34 million consumers. Create/implement breakthrough processes, criteria, prioritization, technical and resource requirements to eliminate waste and produce high-value content.Key Results:✔ Within 10 months, achieved a 21+% reduction in support pages. Total clean-up efforts have exceeded 20k pages in less than 24 months resulting in a 37% cost savings. ✔ Accelerated ratings and improved online customer satisfaction score by .5 points on a 5-point scale in less than 30 days by retiring obsolete and out of date support content. ✔ Drove unprecedented consumer buzz and engagement of 1.1 million visits per year through strategic/consumer data targeted campaigns. Leveraged Google analytic metrics to increase traffic and reduce calls to the business by 2% in 2Q 2018, resulting in $65K cost savings. -
Projects And Launches Project ManagerVerizon Mar 2013 - Oct 2016Basking Ridge, Nj, UsManaged a team of content specialists responsible for developing the digital self-service support content portfolio. Developed organizational structure, strategy and key priorities in support of business stakeholders. Oversaw all linear and digital marketing programs related to support content. Acted as single point of contact for business leaders; managed end-to-end development of scoping, estimations, development, prioritization, integration, communication and execution. Key Results:✔ Managed seamless implementation of HP Application Lifecycle Management solution creating a centralized end-to-end content development workstream with notable time savings and efficiencies. ✔ Direct lead of My Verizon software update integration to streamline content and review processes resulting in annual savings of $3.3M. -
Project Management ConsultantVerizon May 2011 - Mar 2013Basking Ridge, Nj, UsDefined and drove project strategies based on development roadmap of integrating common content, style guides and brand guidelines across sales and service channels. Key Result:✔ Won Content Innovation Award in recognition of value-added content that delivered an online intuitive, user-interface experience that supported the voice of the customer. -
Program Management ConsultantVerizon Feb 2006 - Mar 2013Basking Ridge, Nj, UsProvided oversight for all aspects of assigned projects to ensure compliance with technical requirements, schedule, deliverables and budget. Lead interdisciplinary teams of engineers and interfaced with executive leadership regarding project status and plans to ensure efficient resource engagement, progress and timely project launch.Key Results:✔ Lifted annual revenue with 4% increase by leading strategy and execution of Go to Market portfolio and project launch schedules.✔ Achieved stage gate approval within six months for Internet Business 2010-2012 strategic roadmap portfolio.
Sherry Brouillette, Csm, Uxc, Lssgb Skills
Sherry Brouillette, Csm, Uxc, Lssgb Education Details
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Christian Brothers UniversityManagement And Operations
Frequently Asked Questions about Sherry Brouillette, Csm, Uxc, Lssgb
What company does Sherry Brouillette, Csm, Uxc, Lssgb work for?
Sherry Brouillette, Csm, Uxc, Lssgb works for At&t
What is Sherry Brouillette, Csm, Uxc, Lssgb's role at the current company?
Sherry Brouillette, Csm, Uxc, Lssgb's current role is Digital Product Manager.
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What schools did Sherry Brouillette, Csm, Uxc, Lssgb attend?
Sherry Brouillette, Csm, Uxc, Lssgb attended Christian Brothers University.
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Sherry Brouillette, Csm, Uxc, Lssgb has interest in Children, Kids, Electronics, Traveling, Home Improvement, International Traavel, Reading, Travel, Home Decoration.
What skills is Sherry Brouillette, Csm, Uxc, Lssgb known for?
Sherry Brouillette, Csm, Uxc, Lssgb has skills like Mobile Devices, Product Management, Wireless, Telecommunications, Customer Retention, Sdlc, Cross Functional Team Leadership, Vendor Management, Program Management, Project Management, Search Engine Ranking, Search Analysis.
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