Sherry Leonard Email & Phone Number

I have over 20 years of experience in the financial services industry in people management, mentoring, inspiring, sales, talent recruitment and business development. I have helped many people fulfil their financial dreams and helped many employees develop with their career progression.Sales and Business DevelopmentPlan strategy & execute on large scale business initiativesEstablish partnerships to create successful community branding eventsTrain and coach branch staff to move out in the communities to drive business.Deep knowledge of Banking processes, products and servicesActive participation in Customer Service Professionals Network (CSPN) events and workshops continuously learning leading edge tools, resources & strategies on customer engagement, sales, retention. Operations and Contact Centre Efficiency Lead Contact Centre transformation projects in several banking institutions across CanadaIncrease the Net Promoter Score for client satisfaction through customer experience improvementsParticipated in agile projects where my ideas became a reality for my financial consulting team, and the imperial service team empowering the agents to problem solve on the spot Supported my partners by creating an upskilling program that increased agent capabilities to qualify for higher level career opportunitiesEarned a reputation of open communication and trust with leaders and employeesKnown as a champion of change, gifted in leading organizational change People Leadership, Coaching and TrainingProven to build high performing teams, engaging & collaborating to achieve big targetsAdvocate, coach and educator to support people’s career developmentDesign innovative solutions that nurture the business and team growth Educate staff on products and services

Listed skills include People Management, New Business Development, Influential, Social Influence, and 27 others.