Student Services Advisor
Colorado Springs, Colorado
● Trained in Admissions, Student Services and Financial Aid processes.● Took inbound student inquiries, interview students, walk through application and Financial Aid student portal documents, walk through Orientation process, monitor Orientation completion and first two weeks of class participation. (in Admissions)● First and last point of contact for all of our students.● Build rapport with a diverse base of non-traditional students, build trust in myself and the University, overcome objections, vet the career and promote the benefits of obtaining a college degree.● I taught two online preparatory courses to all the incoming new students in the Online division each term via WebEx: A Walk to Class (an extended version of Orientation) and a New Student Survival Guide (about time and stress management, creating to-do lists, and finding the school/work/life balance). I had about 25-35 students in each class, and did 4-6 classes a week in the two weeks leading up to each term start. I created the email invites, then sent them all out and followed-up on all student questions. I also maintained an Excel spreadsheet tracking the progress and success of the Webinar program.- Currently working as a Student Services Advisor, responsible for a 300+ student population from the moment they enroll with the university to the day they graduate. Monitor academic progress, grades, assist in tutoring, and help the students stay on track to graduation.● 95% average eScore in the call center – percentage based on average score of Student Satisfaction Surveys.