Sherry Gutierrez Email & Phone Number

New Mexico, United States

Partner with business content owners to build online training's. Create and Manage relationships throughout the organization to gain knowledge of the business units.• Assist with Compliance, HR, and OSHA training for the organization. Provide evidence for training audits.• Analyze daily/weekly reports to present to business partners for review• Create online training's using Lectora to be launch in the SuccessFactors LMS. • Provide support to project team, when new acquisitions join the company

Telecommuter / Remote, Albuquerque, Nm

Manage relationship and interface between Leadership and Performance Solutions (LEAPS) leaders and global service teams responsible for creating activities in Learning Management System (LMS). Project manage global training programs that would be assigned to leadership populations globally. Conduct quarterly business reviews with LEAPS leaders. Lead projects for clients and internal groups, communicate changes in policy and process, test content against corporate design standards, and identify, escalate, and resolve issues.• Provided online live training sessions, ensuring business partners in all regions were up to date on processes and procedures used in Global Learning Management System (GLMS).• Allowed for more user-friendly virtual training programs by providing online support for systems used to conduct training, including WebEx, Adobe Connect. • Supported Degreed program team through participating in pre-launch by responding to learner questions during pilot, and after go-live date, providing support on Collaborate / SharePoint site. • Reduced number of course codes from 10+ to only 1 per program by creating course codes for key LEAPS programs that were used globally.

Telecommuter / Remote, Albuquerque, Nm

Partnered with business content owners to provide support and project manage Global Training Initiatives (GTI), and Large Training Initiatives (LTI) for annual compliance training (250k learners globally). Created all courses, notifications, audiences, level-1 evaluations in Global Learning Management System (GLMS). Supported Citi Leadership and Executive Development (CLED) GLMS needs. • Created new courses and class templates, allowing for easy-to-follow steps for administrators creating class offerings. • Managed notification and assignment audiences, ensuring all learners were assigned training as expected. • Created reports, guaranteeing learners were completing necessary trainings timely.• Reduced LMS help desk calls 15% by providing level-2 support for learners and training professional in Citi’s Global Learning Management System.

Telecommuter / Remote, Albuquerque, Nm

Established and coordinated web-based and instructor-led training in GLMS. Spearheaded assignment and roll out of global training initiatives monthly to 250K+ learners and created and tracked completion. Created and launched customized multi-language notifications for deployment within GLMS. Delivered peer training for new hires in HR Shared Services. Served as Global Training Initiative Team - LMS contact.• Created / maintained notifications, audiences, and resources, ensuring correct information was shared with learners globally.• Reviewed / closed tickets assigned to provider group, resolving or escalating issue within service levels to eliminate need for follow-up call to help desk.

Telecommuter / Remote, Albuquerque, Nm

Participated in business support projects aligned to department’s learning management system, and other special projects. Delivered on project components representing financial portfolio of Global Learning Management System for Learning and Develop (L&D) department. Led trainings sessions for administrators, trainers, and learners / managers on LMS 7.6 Upgrade. • Guaranteed all stakeholders understood how to engage end users on learning management related events by explaining department’s structure and ensuring alignment with Citi best practice standards.• Created process documentation guides to include new 7.6 steps, ensuring global administrators, trainers, and learners / managers understood how to use upgraded LMS.• Provided regional LMS support to multiple sites, including conducting audits on LMS data and providing reports, and reviewing course / class / activity information for accuracy.• Created and maintained LMS End-to-End (E2E) Process Document, including best policy and procedures to follow in LMS. • Transitioned from Training Server (TS) to the SumTotal LMS (LMS), creating multiple job aids to assist with transition from TS to LMS.

Telecommuter / Remote, Albuquerque, Nm

Learning Resource Center (LRC) Specialist Human Resources (HR) Specialist Human Resources (HR) Administrative Assistant Human Resources (HR) Internship