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Sherry Heffern is listed as IT Service Management | Incident Management Lead | Certified Scrum Master (CSM) | Project Management at UnitedHealth Group, a company with 108749 employees, based in Princeton, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Sherry Heffern.
Sherry Heffern previously worked as Sr Manager Systems Mgmt at Unitedhealth Group and Senior Member Of Technical Staff at Wireless Communications, Verizon Premium Retailer. Sherry Heffern holds Bachelor’S Degree, Computer Science With Business And Mathematics Minor from Hofstra University.
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Adept coordinator and leader with a talent for anticipating customer-impacting problems. Skilled relationship builder and trusted advisor in a complex business model requiring initiation, collaboration, execution, assignment and management of end-to-end solutions. Expert in aligning cross-functional teams to deliver fast and accurate customer service across a multi-million dollar product. Collaborates well with associates to assess client needs for meeting priority-based targets. Instills in teammates the desire to strive for excellence and maintain high standards both in addressing customer expectations and managing the required code and data fixes. Self-motivated, independent and able to coordinate many tasks simultaneously, all toward the goal of streamlining processes and enriching the customer experience.
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Horsham, Pennsylvania, United States
Manager of a diverse group of individuals with the common purpose of assisting our customers and improving the agent experience by resolving issues that impact the ability to perform their jobs efficiently. This includes critical issues, business communications, workaround procedures, impacts and wrap-ups. Our team advocates for the agent experience which.
Piscataway, NJ
Served as Lead for VISION Resolution Team (VRT) remediating production incidents. Served as primary contact for the mobile telecommunications backend application errors and liaison with partner applications, vendors, business and executives. Managed triage, distribution and prioritization of issues to meet business objectives, enhance the customer.
Warren, NJ
VERIZON WIRELESS BILLINGSenior Business/Systems Analyst Consultant providing support to the Verizon Wireless Error Correction Team. Expertise in the pricing area as well as Rating and Billing. Assigned trouble tickets to the team and myself based on the issue, area of expertise and individual work load. Analyzed trouble tickets which involved the.
Bedminster, NJ
VERIZON WIRELESS BILLINGAnalyst for the Conversion of 5 GTE markets into VISION Wireless Billing system. Expertise was in the pricing area. Determined the functional differences and resolutions. Supported the market planners in the mapping of price plans, BGSAs, features and promotions from the CMIS billing system into VISION. This included VISION.
Bedminster, NJ
GTE WIRELESS (REMOTE TO ATLANTA, GA) Lead Technical Developer for the Conversion of 6 MobilTrack markets into the GTE Wireless Billing system. Wrote program design and specification documents for several critical processes for the conversion including the accounts/cellular and cellular history records. Developed and tested Cobol programs on a VAX platform.
Bedminster, NJ
EMPOWER CENTER OF SERVICEDesigned and developed an object-oriented prototype of an existing cellular billing system using Forte. Worked on creating a demo environment of an existing cellular billing system on a Windows NT 4.0 desktop with a UNIX server.
Other employees you can reach at unitedhealthgroup.com. View company contacts for 108749 employees →
M Dure Ahmad
Colleague at Unitedhealth Group
Greater Boston, United States, United States
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SK
Sharmilla Karunakaran
Colleague at Unitedhealth Group
Fords, New Jersey, United States, United States
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TS
Tirupatirao Siripurapu
Colleague at Unitedhealth Group
Hyderabad, Telangana, India, India
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JR
Jose Rios
Colleague at Unitedhealth Group
Bayamón, Puerto Rico, Puerto Rico
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JM
Jessica Morris
Colleague at Unitedhealth Group
Greater Chicago Area, United States
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Lisa Schultz Bougie
Colleague at Unitedhealth Group
Greater Minneapolis-St. Paul Area, United States
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DC
Daysi Calix
Colleague at Unitedhealth Group
Kissimmee, Florida, United States, United States
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AH
Ashley Harris
Colleague at Unitedhealth Group
United States, United States
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RG
Rob Green
Colleague at Unitedhealth Group
Derry, New Hampshire, United States, United States
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AW
Any Will
Colleague at Unitedhealth Group
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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Activities and Societies: Delta Chi Delta Sorority
Activities and Societies: Marching Band, Concert Band and Swim TeamLawrenceville, NJ
Quick answers generated from the profile data available on this page.
Sherry Heffern works for UnitedHealth Group.
Sherry Heffern is listed as IT Service Management | Incident Management Lead | Certified Scrum Master (CSM) | Project Management at UnitedHealth Group.
Sherry Heffern is based in Princeton, New Jersey, United States while working with UnitedHealth Group.
Sherry Heffern has worked for Unitedhealth Group, Wireless Communications, Verizon Premium Retailer, Electronic Data Systems, and Electronic Data Systems - Information Technology Company.
Sherry Heffern's colleagues at UnitedHealth Group include M Dure Ahmad, Sharmilla Karunakaran, Tirupatirao Siripurapu, Jose Rios, and Jessica Morris.
You can use AeroLeads to view verified contact signals for Sherry Heffern at UnitedHealth Group, including work email, phone, and LinkedIn data when available.
Sherry Heffern holds Bachelor’S Degree, Computer Science With Business And Mathematics Minor from Hofstra University.
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