● Created and managed multiple databases for Facilities Assessments, Asbestos Reporting, Safety Milestones, and Injury Reporting.● Created and supported the Training Projects Database that captured current projects from inception to completion and provides various reporting functions.● Identified and implemented calendaring software for keeping track of Training classes, related schedules and group tasks for Company Training. ● Created a departmental reporting manual that provides process consistency, documented procedures and standards, and other relevant information.● Supported both internal and external clients through effective reporting, analysis, and creation of business processes and automation's that streamlined current practices, provided optimal client satisfaction, and enabled us to supply more services in less time.● Worked with various analysts as a Team, often taking the lead in creating innovative solutions that increase productivity through use of current and new technologies (Access, SAP Dashboards, SharePoint Designer, Tableau, and InfoPath)● Identified process improvements to senior management by suggesting new reporting structures, cost effective training solutions, new software, and safety communication ideas through SharePoint.

● Performed detailed analysis gathering, and documentation of business processes as they related to SAP and various company applications for transitioning from legacy systems to SAP.● Tracked project deliverables as well as updated, maintained and generated reports from Access, Casewise and Excel databases.● Facilitated requirements meetings with Business Partners to gather and document business requirements for large scale IT projects, including user acceptance guidelines, test cases, and business scenarios.● Worked with Business Partners, Project Managers, and Associates to resolve issues; provide updates, design modifications, and publishing of Department web page and intra-company web based Library.

● Interviewed clients, outlined and documented business requirements, and researched efficient ways to improve quality, productivity and client satisfaction.● Analyzed and developed customer specifications and worked with programmers and the IT Department on design and process flow (focusing on ease of use, visual appeal and functionality).● Provided technical assistance in identifying, evaluating and developing automated systems and procedures that met client requirements. Developed and coordinated user testing and training as well as one-on-one training.● Performed on-going customer / application support including completion of working issues and problem resolution. Managed and updated documentation of such issues for future reference and quality control.● Managed and worked with two junior analyst and a clerical assistant, providing mentoring, team building, and bi-annual performance reviews. ● Responsible for managing and approving certain expense transactions.● Involved in annual budget preparation, monthly forecasts and strategic planning for customer generation and retention.

● Reported directly to the Account Executive, responsible for all HR matters (recruitment, training, record keeping, payroll, network access, hires and terminations), ● Performed and analyzed needs assessments according to client guidelines. Designed, developed and delivered training to employees and clients for both technical and non-technical courses (Access, Excel, PeopleSoft, and Avaya portal software).● Improved and modified content of training modules as required while monitoring effectiveness of training through evaluations and interfacing with employees and supervisors.● Delivered computer-based training using instructional development, authoring and deployment software (Norpath) as well as providing web conferencing training.● Implemented existing policies and procedures (job requirements, business policies, licensing procedures, etc.) and recommended additions or changes to current policies and procedures to ensure operational effectiveness.

● Oversaw the sales, marketing, operations and profitability of the Optima / Small Business program.● Handled the sale and leasing of office space and programs, negotiated contractual terms with clients, developed strategies and incentive programs for maximum client retention.● Set up network access for employees and clients, performed system back-ups and PC troubleshooting.● Researched, analyzed and presented client organization's industry and competitive position through PowerPoint presentations and Excel charts/graphs.● Managed the monthly operational budget, marketing costs and program expenses.