Sherry I. Email & Phone Number

Remote

Calgary, Alberta, Canada

• Enabled the Contact Centre pilot program, to be solidified into an official department in 3 months' time, which spearheaded the expansion of the department to serve all of Western Canada.
• Increased recurring donor retention to an all-time high compared to all previous fiscal years
• Responsible for extensive documentation regarding monthly donors
• Responsible for the upkeep of recurring errors in payment processing systems Chargent and Click & Pledge with a focus on scalability
• Strategized and led donor retention policies and procedures
• Upkeep of knowledge information base for company services

• Managed large amounts of inbound and outbound calls in a timely manner
• Followed and maintained communication “scripts” when handling different topics
• Identified Donors needs, clarified information, researched problems and provided solutions
• Promoted donor education, engagement and stewardship
• Documentation of outbound and inbound calls
• Attended training to improve knowledge and performance

Country Hills Nissan

• Responsible for operation of switchboard when transferring calls
• Client database management
• Demonstration of excellent listening and communication skills-through client relations empathetic, non confrontational, cooperative and respectful
• Optimization of data spreadsheets and documents; creation of formulas to be more efficient and user friendly in Excel
• Documentation for accounting- recording daily transaction logs for Sales, Parts and Service departments
• Sorting, organization of mail received to Accounts Receivable, Accounts Payable and relevant persons

Calgary

• Responsible for the organization and circulation of books and other media using Dewey Decimal Classification, and Sirsi Dynix
• Provided omnichannel support via phone, email, and in-person
• Filled in at the IT Help desk helping patrons with basic technology troubleshooting with 3D printers, printers, and computers
• Updated Patron database management and organization
• Operation of the POS machine to take and reverse payments, regarding fines and printer balances
• Responsible for monitoring rooms and reporting activity to campus security improving patron safety

Calgary, Canada Area

• Assisted and mentored youth in Calgary Board of Education schools with goal planning and project management
• Facilitated table discussions and debate regarding project during the school year

• Assisted with the curation of installations working with the Museum Director
• Organizing and maintenance of fragile pieces following procedures
• Usage of filing systems to organize artifacts effieciently

Calgary, Canada Area

• Promoted and organized lessons around student centered learning in a safe environment
• Focused on building a strong foundation on theory
• Encouraged students to discover ways to apply classroom knowledge to their life with the notion that failure equals feedback

Calgary

• Mentored 120 students of all abilities from Kindergarten to Grade 12 and English Second Language in understanding music context and song
• Guided and mentored students in a kind and understandable way- End of year singing competition, my class of ESL grades 10-12 won 2nd place- Kindergartener won 1st place in her category
• Focused grading scale based on growth and improvement
• Promoted and organized lessons around student centered learning in a safe environment
• Encouraged students to discover ways to apply classroom knowledge to their life with the notion that failure equals feedback

Bachelor’S Degree, Fine Arts, Visual Studies

Bachelor Of Education - Bed, Secondary Education And Teaching

Completed 100/120 credits towards Education Degree