Sherry Henderson Email & Phone Number

Boulder, Colorado, Us

Currently assuming the role of Project Manager for a CIS implementation for a water company.

Portland, Oregon, Us

While at Propeller, I worked on the following projects:- Program and IT Project Manager/ScrumMaster for a Unified Data Architecture Program to develop a data warehouse for the HR organization of a High Tech company. Managed the data ingest and dashboard build workstreams using Agile methodology and built a Program Operating Model for eventual self service of Power BI dashboards. Managed scope, resource allocation, risk mitigation, and executive reporting.- Consultant on a strategic initiative to design portfolio prioritization and project sizing process for a high-growth consumer packaged goods company.

Oakland, California, Us

Expert IT Project Manager in Meter to Cash department managing scope, schedule, budget, forecasting and status reporting for over $2M budget projects and enhancements for Credit & Collections and Demand Response/Peak Day Pricing. Managing off-shore teams and 25+ stakeholder projects with interfaces to Web apps, IVR, and 3rd party vendors.

Toulouse, Occitanie, Fr

Project Manager/Scrum Master for two mobile solution projects at major Oil & Gas company. Responsible for scope, schedule, budget, risks, and reporting. Led standups, removed impediments, and tracked projects through ADO boards. Developed reporting queries/dashboards and coached stakeholders in Agile methods and practices. Led the Program Increment (PI) Planning and Scrum ceremonies for Portfolio Prioritization for Business Unit at major Oil & Gas company. Translated strategic themes to Epics and managed the Kanban Board. Developed Agile/ADO training for stakeholders and queries/dashboards to report on progress. Managed program backlog and value stream development using SAFe Lean-Agile principles. Developed new regulatory label change process for six drug products in 60 countries through the supply chain for biopharmaceutical company. Reduced label change processing time and collaboration time for stakeholders by developing formalized process and reporting dashboards on progress.

Oakland, California, Us

IT Project Manager executing implementation of FM:Systems SaaS application for Corporate Real Estate department. Managed an IT project budget of $1.6 Million including all aspects of scope, schedule, data migration, integrations, issue resolution, and status reporting. Led a team of 25 third party configuration vendors, managed service providers, offshore teams, and stakeholders to design, build, test, and deploy hosted modules using an iterative deployment model. Let the configuration effort for the SaaS delivery as well as data migration and interface to Documentum.

Project coordinator for Energy Management Systems Scada communications upgrade project at West Coast utility. Developed project tracking and status mechanisms for ~1,100 device upgrades throughout service territory.Business Analyst for Enterprise Grid Modernization Planning project for North East utility with multiple states and regulatory commissions. Conducted interviews of key personnel to determine current state, defined/prioritized grid modernization initiatives and prepared Investment Roadmap for executives.

Oakland, California, Us

Developed the Communications and Vendor Management strategy between Opower and PG&E, which involved notifying the appropriate teams about various events, and developing communication templates and swimlanes to manage the vendor relationship process.Developed the Customer Annual Savings Report for Commercial Whole Building Project, which reports on pay for performance energy savings to customers participating in the project.Managed the delivery of a Universal Audit Tool Data Request from the CPUC, which involved coordinating with multiple vendor and internal PG&E teams to deliver statistical data on accounts engaged in the Audit Tool, as well as demographic and audit response data from the customers.

Oakland, California, Us

As a contractor at PG&E, I have been involved with the following:IT Project Manager for Opower/FirstFuel/Targetbase projects at PG&E, managing project status, vendor relationship and budget for Energy Advisor Products Group. Subject Matter Expert on Energy Audits, Home and Business Energy Checkups and Reports, and audit data extracts from OPower/FirstFuel.IT Project Manager for the Commercial Whole Building project at PG&E, which is an industry-leading building energy analytics project supporting paid incentives calculated through interval-level savings. Managed the interval data load for the software applications and lead testing, training, and support for project implementers and end users.Lead Business Analyst and Power User for the C3 Energy enterprise SaaS platform implementation for Large Commercial & Industrial (LC&I) and FirstFuel for Small/Medium Business customers. These applications assist account reps and utility customers in benchmarking their portfolio of properties and promoting demand response/energy efficiency programs. Key responsibilities include: managing the implementation effort (loading data for 2,000 LC&I customers), designing/documenting use cases for the application, training and Tier 3 support. Supporting the Web Services link between PG&E and the EPA/Energy Star Portfolio Manager website. This application authorizes and uploads energy data for ~14,000 buildings in PG&E service territory in order to assist with Energy Star rating application and complying with local ordinances and AB 802 and AB 1103.

Oakland, California, Us

Worked with the SmartMeter Operations and Customer Relations groups to perform "deep dive" analysis of customers with escalated complaints regarding their billing/usage since their SmartMeter installation. Provided recommendations to executives on how to resolve customer issues, and recommended systems and process improvements to reduce number of complaints. Also resolved complaints with the California Public Utilties Commission (CPUC) by working with customers to ensure their satisfaction.

Started The Nurture Center, a brick&mortar and ecommerce store focused on maternity, and baby products/resources. Grew business to $1.5 million in annual revenue and 10 employees, and managed all aspects of business including operations, finance, technology selection, SEO, and marketing. The business was successfully sold in May, 2009.

Dublin 2, Ie

One of three managers charged with developing the alliance and channels program in the Pacific Region. Responsibilities included: opportunity qualification, advising clients on high-level technology decisions, vendor contract negotiation, and managing the delivery of technology services. In 3 years, generated $1.2 million in margin on $6 million in sales.

Dublin 2, Ie

Member of management team charged with analyzing the functional fit of SAP to the Utility Industry and establishing an Industry Center of Expertise to jumpstart companies installing SAP.Led the pre-configured client development team (10 members), assisted with internal and external marketing activities, and presented recommendations on Andersen Consulting's (Accenture's) approach to SAP in Utility Industry to Accenture Partners.

Dublin 2, Ie

Led a re-engineering project to design the business processes for automatic payment programs for energy services. In addition, developed the business case for a direct debit program which would eliminate the need for a payment processing function in the future.

Dublin 2, Ie

Lead Consulting Manager on the development of a customized customer information system (CIS) supporting 500,000 customers. The system included billing, credit and collection, and order processing features. Provided functional and technical direction to the 60 team members as they designed the user interface, processes and reports. Managed the scope and progress of the multi-year project and provided results of analysis and recommendations to the client project manager.

Dublin 2, Ie

Billing development function team leader of a mainframe customized customer information system supporting 2.8 million customers. Developed the detailed design specifications for many of the billing sub-functions and designed the batch billing architecture to accommodate high-volume transactions and flexibility for future billing requirements. Supervised 18 analysts and programmers in completing the detailed design and programming, and developed the system test plan for the 400 billing modules. Worked extensively with DB2, COBOL, and SQL.

Dublin 2, Ie

Over a two year period, performed various design and programming tasks for both existing and new systems for Chicago Title Insurance. Developed proficiency in native CICS, JCL, PL/1, and structured design and coding techniques.