Engaged by supporting the service departments of three dealership locations in their professional growth and drive to provide the ultimate customer experience. I contribute to this organizational goal by overseeing the development and design of learning curriculum, workshop facilitation, performance evaluation, and coaching.

• Supervised a team of four customer service representatives in providing quality assistance to International, IC Bus and Ford dealers, while giving high-level support to customers, dealers, suppliers, and Navistar sales organization. • Formulated core programs and strategies to benefit the customer and further Navistar partnerships with key fleets such as PepsiCo, Schneider National, and Estes Express• Facilitated dealer training on a host of core-related topics, including but not… Show more • Supervised a team of four customer service representatives in providing quality assistance to International, IC Bus and Ford dealers, while giving high-level support to customers, dealers, suppliers, and Navistar sales organization. • Formulated core programs and strategies to benefit the customer and further Navistar partnerships with key fleets such as PepsiCo, Schneider National, and Estes Express• Facilitated dealer training on a host of core-related topics, including but not limited to, Navistar systems and reporting, inspection procedures, and supplier core acceptance criteria• Designed and maintained core acceptance criteria with instruction and feedback from Navistar product teams, core inspectors, and Navistar suppliers such as Meritor, Bendix, and Caterpillar• Participated as a cross-functional team member focusing on process and performance improvement within the Corinth Core Center Show less

• Executed strategic learning plans to educate dealers and regional sales professionals, resulting in increased truck and parts sales/profits• Using the ADDIE process, produced online courses such as Sales Management, Sales Skills for Parts Professionals, and Managing Your Time and Territory• Managed projects through the use of outside vendors including, but not limited to, instructional design firms, marketing communication organizations, event facilities, and hotels• Evaluated… Show more • Executed strategic learning plans to educate dealers and regional sales professionals, resulting in increased truck and parts sales/profits• Using the ADDIE process, produced online courses such as Sales Management, Sales Skills for Parts Professionals, and Managing Your Time and Territory• Managed projects through the use of outside vendors including, but not limited to, instructional design firms, marketing communication organizations, event facilities, and hotels• Evaluated education effectiveness through the creation and analysis of learning data • Conducted needs analysis activities through surveys, interviews, and focus group workshops Show less

• Managed the United Auto Workers (UAW) Apprenticeship Program within the Melrose Park Plant• Developed and implemented skilled trades training curriculum while maintaining requirements established by the US Department of Labor and the UAW• Coordinated on-site training for over 200 skilled trades employees