Sherry Liew Sook Chuen Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

I've joined Tune Insurance Malaysia Berhad since September 2019. Currently I'm a Senior Manager in Policy Processing Department, leading a high-performing team of 27 staffs. By fostering collaboration and motivation, we consistently surpass key performance indicators and deliver exceptional results.My expertise in strategic project management extends to major initiatives like the New Core System Project (Project Hydro-SAP). I played a crucial role, contributing business requirements, reviewing BRDs, and overseeing UAT testing and sign-off within the planned timeline. Additionally, I successfully implemented new and enhanced products in the legacy GIS system and launched Phases 1 & 2 products and endorsements in the New Core System Project.Apart from the above, I led and participated in various projects/initiatives that increased efficiency and production, such as:✅ Project Centralization✅ Developing Productivity Dashboards✅ Renewal Notice Automation✅ Auto Ticketing FLO Submission✅ FLO Reassignment✅ Konmari Project✅ Paperless Project✅ Business Process Improvement✅ Standardized processes across branches and HQ✅ Departmental revamp with optimized proceduresData-driven reporting and compliance are central to my role. I meticulously validate reports, ensuring timely submission of regulatory reports. I closely monitor team productivity, optimize procedures, and guarantee adherence to policy turnaround times. Additionally, I effectively manage Pender (pending cases) and ensure their timely processing completion.With my diverse skillset encompassing leadership, project management, operational excellence, and innovation, I have demonstrably transformed the Policy Processing department into a highly efficient unit.I am confident that my dedication and expertise will continue to drive positive outcomes for Tune Insurance Malaysia Berhad.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Deputy Manager in the General Insurance Policy Processing department (2017-2019), I spearheaded critical initiatives that streamlined operations and drove efficiency.Key Achievements:✅ Led the integration of business systems transferred from Prudential Assurance Malaysia Berhad to The Pacific Insurance Berhad, ensuring a smooth transition.✅ Successfully launched the New Core System Project (First Gen System), representing the department in management meetings and collaborating with stakeholders on business requirements, BRD reviews, and UAT testing.✅ Implemented the Checker-Maker process for policy issuance, significantly reducing errors and enhancing quality control.✅ Monitored staff productivity, optimized procedures, and conducted monthly staff meetings to foster a collaborative and high-performing team.✅ Handled inquiries, investigations, and problem resolution effectively, ensuring timely and professional solutions for stakeholders.✅ Led initiatives in System Integration and the New Core System Project, significantly streamlining operational processes.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As a Deputy Manager in General Insurance Policy Processing department, I led a high-performing team of 11 staffs, driving operational excellence and ensuring seamless delivery across key areas.Key Achievements:✅ Led and motivated a team of 11, cultivating a collaborative and results-oriented environment.✅ Implemented regular process improvement reviews, successfully streamlining workflows for enhanced efficiency.✅ Conducted in-depth performance analyses, providing targeted guidance and leading various projects to empower my team.✅ Actively participated in system enhancements, premium management portfolio monitoring, and customer review initiatives.Project Leadership:✅ Spearheaded important projects like Financial Service Act (FSA) and GST implementation, ensuring compliance and smooth transitions.✅ Led enhancements to ISM Motor and Fire, Policy Documents and Proposal Forms, and system functionalities.✅ Implemented company-wide "Service Ambassador"✅ Carried out document scanning initiatives, driving improved customer service and operational efficiency.✅ Successfully managed business transfer projects, minimizing disruption and ensuring business continuity.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

I served as an Executive in AIA Malaysia, during my journey with AIA Malaysia. I was lucky to be able to join both Life Insurance Policy Processing Department and General Insurance Policy Processing Department.Key Responsibilities:✅ Maintained comprehensive oversight of all policy issuance and coverage changes for both Life and General insurance products.✅ Effectively coordinated with internal operational teams to ensure swift and accurate policy processing, meeting established benchmarks consistently.✅ Provided prompt and professional after-sales support, addressing customer inquiries and conducting investigations with due diligence.Impact & Achievements:✅ Consistently meeting and exceeding turnaround time targets in annual KPI✅ Resolved customer inquiries and investigations efficiently, maintaining high customer satisfaction ratings.✅ Collaborated effectively with diverse teams, fostering a streamlined and efficient processing environment.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

I first started my career in the Insurance industry as a Clerk in Life Insurance Policy Processing Department, in Uni.Asia Life Assurance Berhad.I gained valuable experience in the core functions of the life insurance industry. This early start fostered my passion for operational excellence and customer-centric service.Key Responsibilities:✅ Managed daily and bi-weekly operational reporting, ensuring smooth and efficient processing of enrollments, billings, and auto-pay services for Life insurance policies.✅ Handled policy coverage changes with accuracy and attention to detail.✅ Collaborated effectively with the New Business Department to ensure quality control and seamless transitions.✅ Prioritized excellent customer service, responding to inquiries promptly and efficiently.✅ Prepared and submitted accurate reports, contributing to departmental transparency and decision-making.